2012
Bachelor of Science in Business Administration major in marketing management
Asian Institute of E- Commerce
Virtual Assistant | Tech and Sales Support | Admin Services
Hi, I’m a friendly and reliable virtual assistant who helps businesses create better customer experiences while staying organized behind the scenes. I specialize in:
✓ Tech sales and customer onboarding
✓ Live chat and voice support
✓ Administrative support and workflow management
With a strong background in both customer service and admin operations, I bring a calm, problem-solving mindset to every interaction—whether it's helping a customer choose the right product or keeping calendars, emails, and reports running smoothly.
I combine a human, conversational tone with a solid understanding of tools and systems like Zendesk, HubSpot, Google Workspace, Zoom, etc., making me a strong bridge between your clients and your internal team.
What I bring to the table:
✓ Professional, friendly customer engagement
✓ Organized and proactive admin support
✓ Clear communication across chat, email, or voice
✓ A people-first approach with business-minded results
Let’s work together to support your customers, strengthen your team, and grow your business—one smart conversation at a time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
Present
Asurion
(Tech Sales Voice and Chat Support)
• Provide technical and sales support through voice and chat channel
• Troubleshoot and resolve customer technical issues efficiently
• Promote relevant products and services based on customer needs
• Maintain high customer satisfaction and meet performance targets
2019
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2024
Rms Collect Phils. Inc
(Senior Agent - Customer Service -Data entry)
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.
2016
-
2019
Sutherland Global Services Inc
(Admin Support - Customer Service Representative- Appointment Setter)
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Set up appointments for clients for the installation of services or technician visitation.
2013
-
2016
JTanglaw Group of Pawnshop Inc
(Data Entry Specialist - IT Helpdesk)
• Respond to request for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Responsible for recording and maintaining a business' financial transactions, such as purchases, expenses, sales revenue, invoices, and payments involving equipments
• Advise user on appropriate action
• Follow standard helpdesk procedures
• Log all help desk interactionsnc
• Administer help desk softwares
• Redirect problems to correct resources
• Identify and escalate situation requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.