2012
Bachelor of Science in Business Administration major in marketing management
Asian Institute of E- Commerce
Project Manager Virtual Assistant: Admin Support
Customer Service Representative with 5+ years experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Salesforce and HubSpot, excellent at conflict resolution, and possess a positive attitude. Aiming to use my proven customer service skills and experience to effectively fill the managerial role.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Rms Collect Phils. Inc
(Senior Agent - Customer Service -Data entry)
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.
2016
-
2019
Sutherland Global Services Inc
(Admin Support - Customer Service Representative- Appointment Setter)
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Set up appointments for clients for the installation of services or technician visitation.
2013
-
2016
JTanglaw Group of Pawnshop Inc
(Data Entry Specialist - IT Helpdesk)
• Respond to request for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Responsible for recording and maintaining a business' financial transactions, such as purchases, expenses, sales revenue, invoices, and payments involving equipments
• Advise user on appropriate action
• Follow standard helpdesk procedures
• Log all help desk interactionsnc
• Administer help desk softwares
• Redirect problems to correct resources
• Identify and escalate situation requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.