Customer Service Representative with 5+ years experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Salesforce and HubSpot, excellent at conflict resolution, and possess a positive attitude. Aiming to use my proven customer service skills and experience to effectively fill the managerial role.

Social Media Management
Graphic Designer
Data Entry
Content Creator
Oral and Written communication skills
Troubleshooting proficiency
Vast technical knowledge
MS Office proficiency
Team Interaction
Attention to details
Patient and diligent
Problem Solving
Problem analysis
Adaptability
Stress Tolerance

Bachelor of Science in Business Administration Major in Marketing Management

Asian Institute of E- Commerce (TESDA Accredited)

SENIOR AGENT - CUSTOMER SERVICE -DATA ENTRY

RMS COLLECT PHIL INC (IQOR)

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.

ADMIN SUPPORT - CUSTOMER SERVICE REPRESENTATIVE- APPOINTMENT SETTER

SUTHERLAND GLOBAL SERVICE INC

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Set up appointments for clients for the installation of services or technician visitation.

DATA ENTRY SPECIALIST - IT HELPDESK

JTANGLAW GROUP OF PAWNSHOPS

• Respond to request for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Responsible for recording and maintaining a business' financial transactions, such as purchases, expenses, sales revenue, invoices, and payments involving equipments
• Advise user on appropriate action
• Follow standard helpdesk procedures
• Log all help desk interactionsnc
• Administer help desk softwares
• Redirect problems to correct resources
• Identify and escalate situation requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates