Process orders from order taking/ receiving of PO, invoicing, order fulfilment, dispatch/transport of goods and provide necessary documents for global/ international order and transportation of goods.

Managed inventory by tracking stock levels, updating records, and ensuring accurate data entry to prevent shortages or overstocking. Analyzed inventory and shipping data to identify trends, optimize stock movement, and enhance efficiency in supply chain operations. Coordinated with suppliers and logistics teams to ensure timely deliveries, minimizing delays and disruptions. Assisted in implementing inventory control strategies to improve accuracy and streamline transactions.

Liaised with shipping companies, freight forwarders, and customs agents to ensure smooth transportation of goods. Managed shipping schedules, negotiated rates, and resolved any logistics issues to prevent delays. Maintained clear communication with stakeholders to facilitate seamless delivery processes and compliance with shipping regulations.

Monitored the entire order lifecycle, from purchase and packaging to shipment and final delivery. Ensured accurate order processing and real-time tracking updates to prevent delays. Communicated with suppliers, warehouses, and shipping partners to address any discrepancies or issues. Gathered customer feedback post-delivery to assess service quality and identify areas for improvement.

Maintained proactive communication with customers by providing customers with timely shipment updates, including ETA, tracking details, and delivery information. Acted as a liaison between customers and logistics partners, ensuring smooth transactions and promptly addressing concerns.