2011
Bs in Hotel and Restaurant Management
Zamboanga City State Polytechnic College
Your Finest Virtual Aid!✨
Hey there! I'm Fatma Akil, but you may call me Patt, I'm 31, happily single, and based in the vibrant Lapu-Lapu City, Cebu. I'm thrilled to connect with you all! 😊
Here's a bit about me. I pursued a Bachelor of Science in Hotel and Restaurant Management, fueling my passion for customer service and hospitality. Eager to enhance my skills, I underwent a dedicated training program in virtual assistance. This equipped me with the digital expertise to seamlessly integrate my hospitality background into the realm of virtual support.
Having navigated the dynamic landscapes of the food industry and Business Process Outsourcing (BPO), I've honed strong customer service skills, adaptability, and a robust work ethic. Transitioning into the BPO sector expanded my horizons, exposing me to diverse tasks and efficient organizational practices. Now, as a Virtual Assistant, I blend my customer service prowess with tech-savvy skills. My goal is to provide efficient, personalized support, ensuring every virtual interaction is positive. Excited about the journey ahead, I aim to evolve, embrace new technologies, and contribute meaningfully to the success of those I support.
Ready to embark on this journey together? Let's connect! 🚀💻 #VirtualAssistantAdventure
My Skills and Competencies
Social Media Management
Data Entry
Book Keeping
Professional Virtual Assistant
Customer Service Representative
Quickbook Expert
Certificates
My Experience and Education
2024
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2024
PRO VAPhilippines
(General Virtual Assistant: Social Media Management | Data Entry | Bookkeeping)
My mentor has assigned me a task, a friendly challenge that aims to enhance my skills and understanding of the virtual support landscape.
2023
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2024
XtendOps
(Senior Frontline Support Representative - Delivery)
• My profile revolves around food delivery, offering either pre-made meals or ingredients for cooking.
• Offer assistance to customers experiencing inquiries or issues related to their orders, delivery, or payments.
• Supervise diverse communication channels of the company and respond promptly and appropriately. (We were allocated to four different accounts within the same queue.)
2022
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2022
Alorica
(Customer Service Representative - Telecommunication)
• Managing and addressing customer concerns ranging from product sales to issues with customer service.
• Market products and services: Representatives from the phone company explain new offerings to prospective clients who express interest.
• Capable of addressing customer issues with courtesy. Furnish precise information to customers concerning inquiries related to products, services, and pricing.
2021
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2022
Qualfon
(Customer Service Representative - Delivery)
• My account is centered around individual grocery shoppers.
• Assisting grocery shoppers in placing orders and completing payments through phone calls.
• Interacting with grocery shoppers and ensuring compliance with any special instructions from the customers.
• Helping grocery shoppers make the best possible purchases by providing advice, guidance, and excellent customer service.
2013
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2019
Gerry's Grill | Red Ribbon | Greenwich | KFC | Bo's Coffee | Gold Bean Coffee | Gold Moon Spa
(Cashier | Waitress | Receptionist | Barista)
• Uphold hygiene and safety standards in accordance with food industry regulations.
• Handle order processing, payment transactions, and maintain accurate records of customer interactions.
• Collaborate with kitchen staff to ensure timely and accurate order preparation.
• Collaborate with the team to achieve sales targets and enhance the overall customer experience.
My Services
Social Media Expert
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Bookkeeping
Keeping detailed and up-to-date records of all financial activities using accounting software or manual ledgers.
Data Entry
Typing from papers, inputting digital data, or checking and improving accuracy.