2022
Bachelor of Arts in Psychology
University of Nueva Caceres
About Me
A highly motivated and detail-oriented professional with experience in customer service, sales, and administration, I am confident in my ability to provide excellent customer service and develop strong relationships with clients. I am very organized and have excellent communication skills, allowing me to work well independently and as part of a team. My proficiency in multitasking allows me to take on new challenges with enthusiasm and deliver high-quality work. I am constantly looking for opportunities to learn and grow, and I am committed to achieving success.
My Skills and Competencies
Customer Service Representative
Data Entry
Certificates
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My Experience and Education
10/2022
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12/2022
DOLE Region V
(Intern)
• Reached out to potential beneficiaries regarding their interest in availing the DOLE Project Race Assistance
• Encode gathered data
• Report to the supervisor
2020
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2021
University of Nueva Caceres
(Student Success Coach)
• Facilitated assessments to provide resource referrals according to individualized needs
• Conducted academic advisement services for students on a reoccurring basis to maintain educational progression
• Coordinated follow-up and student outreach to monitor the academic progress of students
• Helped freshmen students in their adjustment to the university and interpreted policies and requirements
• Mentored students and offered advice and support in their academic or personal life
• Answered student inquiries and resolved problems related to the curriculum and course prerequisites
2019
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2020
Quantrics Enterprises Inc
(Customer Service Representative)
• Respond to customer inquiries in a timely, friendly, and professional manner
• Handle customer complaints in a professional manner
• Resolve customer inquiries and escalate complex issues to higher levels of management
• Maintain customer records and update customer information in the customer service database
• Provide accurate and appropriate information in response to customer inquiries
• Follow up with customers to ensure their requests have been addressed
• Assist with order processing and tracking
• Monitor customer satisfaction and suggest improvements
• Assist with other customer service-related tasks as needed
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Take orders, provide information about services, assist customers with complaints and inquiries, handle returns