2020
General Academic Strand
Metropolitan Institute of Arts and Sciences
More Info About Me
Worked as a customer service representative, both voiced and non-voiced accounts, for 3+ years ensuring to meet daily quota and customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Optum Global Solutions
(Customer Service Representative)
Call center agent - handling incoming or outgoing calls from customers, providing product/service information, addressing inquiries, and resolving customer issues.
2022
-
2023
Golden Touch (now Telehive Corp.)
(Customer Service Representative (Chat Support))
Chat Support - to respond to customer's queries and concerns online and meet a 100% response rate.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.