2003
Associate in Computer Technology
STI-College
More Info About Me
Worked as a Financial Advisor for an American international personal finance company and as a Travel Expert for consumer and small business travel for an American online travel buying company. I enjoy acquiring new skills and have completed several training courses to that end. I've honed a strong set of in-depth skills. I can swiftly adapt to a variety of situations. I effectively handled a wide range of customers/clients, each with its own set of requirements. To satisfy their individual needs and get the intended results, I had to constantly improve my approach. I establish goals for myself and work hard to achieve them. I'm a creative thinker with an open mind about what would work best, and I enjoy experimenting with different approaches to challenges.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
WordPress
Customer Service Associates
Travel Expert
Certificates
My Experience and Education
2021
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2022
WNS Global Solution INC.
(Expedia Group INC.)
• Promoting and marketing the business
• Dealing with customer queries and complaints
• Providing advice, planning, booking a reservation, modification, cancellation, processing payments and refunds/dealing with customers and Hotels such as business, airport, suites, residential, resort, timeshare, casino, convention, and conference hotels such as Expedia, Hotels.com, VRBO, Travelocity, Wotif, Orbitz etc.
• Providing advice, planning, booking a reservation, modification, cancellation, processing payments and refunds/dealing, and Assisting customers and personnel with Car Dealers/Merchants such as Thrifty, Hertz, and Dollar Car Rental.
• Providing advice, planning, booking a reservation, modification, cancellation, processing payments and refunds/Dealing with customers and Activity personnel like Walt Disney, Empire State Building General,9/11 Memorial & Museum, Skyline Night Tour of New York City, and other Activity booking around the World.
• Providing advice, planning, booking a reservation, modification, cancellation, processing payments and refunds/dealing with customers and Airlines such As American Airlines, Delta Airlines, Qatar Airways.,Singapore Airlines, ANA All Nippon Airways, Emirates Airlines, Japan Airlines. Cathay Pacific Airways. EVA Air, Qantas Airways.
2021
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2021
Teleperformance Philippines
(Customer Service Representative for Credit Karma)
• Experience using a ticketing platform like Zendesk, Salesforce, etc.
• Develop a strong knowledge and understanding of Credit Karma verticals, services and products to provide consistently excellent support to our members
• Respond to member requests via email, live chats, social channels and/or phone support
• Gather feedback and communicate key user issues and trends as appropriate
• Effectively communicate issue resolutions or updates to internal and external stakeholders
• Assist in creating and maintaining Credit Karma’s knowledge base and Help Center articles to ensure relevancy and develop robust internal and member-facing resources
• Resource for front-line service center support teams to ensure that escalations are handled appropriately and in an efficient manner
• Conduct product research in order to provide members with applicable solutions
• Thrive in high-pressure, highly charged and dynamic environments but also is comfortable leveraging year-round training and professional development to effectively support all Credit Karma products
• Other assigned tasks/projects as needed in an ever-evolving role
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.