I've worked in the BPO industry for three years. I've been in charge of our client's social media pages, including Instagram, Facebook, and Twitter. Managing inboxes and emails, maintaining records or data entry, processing replacements, refunds, and credits are all tasks that need to be completed.
I used to work as a technical support at a telco account, where I was responsible for troubleshooting internet and cable issues. I also worked as a customer service representative at a travel account, where I helped customers book reservations, reschedule flights, and answer questions about flights.
Mindoro State College of Agriculture and Technology
Webscrape
Data Entry/Records Management
Manage Inbox/emails
Manage social media (Instagram, Facebook and Twitter)
Process Refunds/Replacement in Amazon Seller Central
Problem solve clinical case issues with teammates to give patients beautiful smiles and make happy doctors.
Book flights, reschedule plane tickets and web navigation (Travel account)
Troubleshoot internet problems and cable connections (Telco Account)
Delivering ESL lessons online
Creating class remarks for each completed lesson
Providing corrections and study tips to students
Troubleshooting class-related problems
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products & services by developing copy for websites, social media, marketing materials.
