2014
Bachelor of Science in Foreign Service
University of San Agustin - Iloilo
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
Crawford and Co.
(Business Process Associate II)
-Verifies billing data's and information
-Processes bills for clients
-As a biller, performs data entry and encodes rightful information for bills
2017
-
2022
Resorts World Manila
(Customer Care Center Associate)
-One of the appointed associates from Membership Services and Operations to be part of the pioneer team which opened June 1 2017.
-Primarily, one of the main tasks is to receive and resolve complaints all over Resorts World Manila.
-Ensures patrons or guests are service recovered after a bad experience or a valid complaint
-Answers live chat, phone calls and emails regarding Resorts World Manila
-Processes CUP, Alipay and WeChat transactions for Chinese/Foreign guests
-Hosting in Gaming Events
-Coordinates with other departments – suggesting or planning out how and what are the best practices to provide quality service to guests
-Serves as an information hub in our Runway counter in NAIA Terminal 3
-Acquires and processes membership services
-On February 2022, transferred to RWM Exclusives, an e-commerce team of Resorts World Manila.
-Under RWMExclusives, I was tasked to create and plan out deals and offers to sell in our website, assisted in uploading the deals and items in the website, helped in external selling, and creates marketing strategies to boost sales.
2016
-
2016
Unistar Sparco Computers, Inc.
(Commercial and Sales Executive Assistant)
-Creates a training manual/flow of responsibilities for other associates
-Makes sure relationship with clients and prospects are well managed
-Secures client’s expectations/requirements are met
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.