2012-2014
Bachelors in Secondary Education Major in English
UNIVERSITY OF CEBU
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Quality Assurance
Social Media Management
Amazon
Data Entry
Content Creator
Certificates
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My Experience and Education
AUGUST 2021
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FEBRUARY 2022
SITEL (SYKES ASIA)
(QUALITY ASSURANCE ANALYST | EXPEDIA RETAIL LODGING)
▪ Call Auditing for Lodging, Car Rentals and Flight Booking
▪ Calibrates with internal team to ensure accuracy of guidelines
▪ Meets with Team Leads to provide feedback, action plan and performance improvement plan
▪ Identifies Auto Fail Infractions and Red Flags and provides resolution.
▪ Scrubs DSATs
NOV 2020
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MAY 2021
SVC- EXECUTIVE BOUTIQUE
(QUALITY ASSURANCE ANALYST | HEALTH IQ)
▪ Call Monitoring to ensure scorecard guidelines is met
▪ Provides performance evaluations, coaching and feedbackto employees with the necessary documentation
▪ Calibrates with client to ensure accuracy of guidelines
▪ Meets with Team Leads to provide feedback, action plan and performance improvement plan
▪ Identifies Auto Fail Infractions and Red Flags and provides resolution.
JAN 2020
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DEC 2020
IPLOY INCORPORATED
(CUSTOMER SERVICE REPRESENTATIVE | OHH - DME)
▪ Generates adherence reports for customer’s doctor and Insurance provider
▪ Schedules initial machine setup and service visits
▪ Answered inbound calls daily and efficiently directed to callers to correct individual or department
▪ Handles queries and aids customers efficiently in order to complete sales transactions accurately.
My Services
Amazon Virtual Assistant
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.