Associate Degree
Bachelor of Science in Respiratory Therapy.
FEU-NRMF
More Info About Me
Hi, I’m Zey. 25 years old. I'm a virtual assistant based in the Philippines. I enjoy watching movies and TV shows, as well as travelling and eating. I am a friendly, hardworking, and ambitious person. I am passionate about developing relationships with my future clients and connecting them with tools that will help them succeed. My ambition is to achieve success in the Freelancing industry.
My Skills and Competencies
Pinterest Marketing Strategist
Social Media Manager
Certificates
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My Experience and Education
May 2021
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January 2022
Goodnovel
(Freelancer / Customer Service Manager)
Freelancer / Virtual Assistant / Social Media Manager (Facebook page)
I also invite authors, and guide them tp the platform, and review their manuscript before they apply for a contract. I am also a manager of Goodnovel CS Philippines, wherein we offer a contract to the author, provide information about the status of the book, etc.
November 2018
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September 2020
24/7 Intouch
(Customer Service Representative)
• Popular TV streaming app located in the US.
• Answer 40-50 calls daily, provide resolution, manage customer's accounts and provide customer satisfaction.
• Provide information about products and services.
• Provide basic troubleshooting
January 2018
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August 2018
Afni
(Customer Service Chat Representative)
• US telco account
• Answer chats daily, with goals offering plans, managing customer's accounts and providing customer satisfaction. • • • Provide information about products and services.
February 2016
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September 2017
Alorica
(Customer Service Representative)
- US telco account
- Answer 40-50 calls daily, offering plans, managing customer’s accounts, and provide customer’s satisfaction.
- Provide information about products and services.
- Basic troubleshooting
May 2015
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November 2015
Concentrix
(Customer Service Advisor)
Process refunds and provide information about products and services.
Help customer to create their account or reset their password
Walkthrough customer
Basic troubleshooting
January 2014
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January 2015
Teleperformance
(Customer Service Representative)
- US telco account
- Answer 40-50 calls daily, offering plans, managing customer’s accounts, and provide customer’s satisfaction.
- Provide information about products and services.
- Basic troubleshooting