2011
B.S. in Tourism
La Concolacion College- Novaliches
More Info About Me
I have 4 years experience working in the call center industry(TELCO account) before moving to Singapore as a Logistics Executive in 2015. I’m looking to learn new things for me to be able to go home and be with my family for good.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2025
Alsco PTE. LTD. (Singapore)
(Logistics/ Warehouse Executive)
Inventory Management: Monitored and maintained accurate inventory levels through cycle counting and regular audits, ensuring timely stock replenishment and minimizing discrepancies.
Order Processing: Coordinated the picking, packing, and shipping of orders to meet customer delivery timelines and service level agreements (SLAs).
Warehouse Organization: Optimized storage layouts and implemented efficient space utilization strategies to improve operational efficiency and accessibility.
Logistics Coordination: Collaborated with logistics providers, carriers, and internal teams to ensure smooth transportation, adherence to delivery schedules, and compliance with company policies.
Supplier Coordination & Project Support: Assisted management in coordinating with suppliers for procurement and inventory-related projects. Took ownership of initiatives aimed at standardizing items and reducing the number of active inventory codes to improve accuracy and streamline operations.
Quality Control: Performed quality inspections on inbound and outbound goods to ensure compliance with company standards and customer requirements.
Team Supervision: Led and trained warehouse staff, delegated daily tasks, and monitored performance to maintain productivity and enforce safety regulations.
System Management: Utilized Warehouse Management Systems (WMS) and other software tools to manage inventory, process orders, and generate operational reports.
Health & Safety Compliance: Ensured adherence to health and safety regulations through regular inspections, risk assessments, and the promotion of a safe working environment.
Continuous Improvement: Identified and implemented process enhancements aimed at reducing operational costs, increasing efficiency, and improving service quality.
2015
-
2019
Alsco PTE. LTD. (Singapore)
(Warehouse Assistant)
Preparing the packing list for each route to be sent by drivers on a daily basis.
Ordering of stocks from suppliers (local/ international).
Performing stock take on a monthly basis.
Packing the necessary things customer needed.
Verify physical stock against documentations received from suppliers.
Maintain teamwork among co-workers to achieve the target on any given day.
Ensuring accurate inventory transaction, documentation and data entry of goods for month end audit.
2014
-
2015
Ibex Global Philippines
(Customer Service Representative)
Customer Support: Handle inbound and outbound calls, providing customers with assistance, information, and solutions related to products, services, or account inquiries.
Problem Resolution: Listen actively to customer concerns and resolve issues efficiently, escalating complex cases to higher-level support or relevant departments as needed.
Order Processing: Process orders, returns, and exchanges accurately, ensuring customers are informed of order status and timelines.
Record Maintenance: Update and maintain customer records in the database with accurate and detailed information after each interaction.
Sales Support: Upsell or cross-sell products and services when appropriate, contributing to the company’s revenue targets.
Performance Metrics: Meet or exceed call center performance metrics such as average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) scores.
Communication: Maintain a professional and courteous manner while communicating with customers, adapting to different personalities and handling difficult interactions calmly.
Team Collaboration: Work closely with team members and supervisors to share feedback, discuss challenges, and implement best practices to enhance the overall customer service experience.
Training and Development: Participate in ongoing training programs to stay updated on product knowledge, system updates, and customer service skills.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.