2013
BS Business Administration
Major in Marketing Management
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Highly Organized
Good Time Management Skills
Ability to work under pressure
Multitasking Ability
Effective Time Manament
Leadership
Communication Skills
Teamwork
Ability to work in a team
Adaptability
Certificates
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My Experience and Education
April 2022
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May 2022
Lukrative REI, LLC
(Real Estate Virtual Assistant)
• Sending text messages using Texttedly to land owners if they would sell their property.
• Notate the home owner's information as well as asking price and put in google sheet for the clients to be able to call the property owner for negotiation.
• Finding Leads using Deal machine and input the address in google sheet.
May 2021
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May 2022
Tata consultancy services
(Customers service representative)
• Create a first class customer experience
• Identify and act upon opportunities to upsell additional products and services to new and existing customers
• Meet and exceed all performance and sales goals/metrics
• Consult with customers in order to determine their needs
• Recommend the appropriate products and services
March 2019
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February 2021
Teletech Global Holdings
(Customer Service Representative)
• Take inbound calls as professional experts
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Build sustainable relationships of trust through open and interactive communication
December 2013
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December 2017
International tourism restaurant company
(Shift supervisor)
• Takes necessary action to ensure all guest receive “FIVE STAR Service”; anticipates and exceeds the Guests needs; handle situations and requests immediately in a positive manner.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintain all Quality, Service and Cleanliness standards.
• Monitors and maintains proper staffing level and labor costs.
• Create friendly atmosphere for employees and guests.
• Effectively train Crew Members.
• Provide direction and supervision for Crew Member.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize and implement all operational routines and activities during the shift.
• Role model and set a positive example for the entire team.
June 2022
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August 2022
TaskUs
(Shopify Support Advisor)
• Responsible for engaging in human conversations with merchants to identify and resolve issues and provide coaching/growth opportunities for their businesses.
My Services
Data Research and Entry
Outsource and arrange necessary data and provide organized results for easier understanding.
Facebook Ads Management
Increase audience engagement and conversion with powerful and efficient advertising .
Social Media Management
Setting up Social Media Accounts, Scheduling of posts and content creations.
Customer Service Representative
Help customers with complaints and questions, give customers information about products and services
Bookeeping
Will help you manage and organize your accounts