Hey I am Zach Clifford

Multi-Talented Virtual Professional!

Multi-Talented and Customer-Focused: Experienced Virtual Assistant, Online Bookkeeper, Content Writer, Appointment Setter, Poster Making and Customer Service Representative Ready to Take Your Business to the Next Level!

Hi! My name is Hernandez, Zach Clifford Delos Reyes, and I am 21 years old. A little background on me, I was a Grade 12 graduate from the Philippine College of Criminology with a strand in Accountancy Business and Management (ABM), also I graduated with honors with an average of 1.25. I am also an Undergraduate with a Bachelor of Science in Nursing from Centro Escolar University. After that, I started to Apply to the BPO industry.

To start with, as a dynamic and versatile professional, I bring a wealth of experience and expertise to the positions of Virtual Assistant, Online Bookkeeper, Feature Writer, Appointment Setter, Poster Making and Customer Service Representative. With a passion for excellence and a commitment to delivering exceptional results, I am confident that I can help enhance your business operations.

As a Virtual Assistant, I have experience in a range of administrative tasks such as email management, scheduling, research, data entry, and social media management. With my strong organizational skills and attention to detail, I can help streamline your operations and ensure that your business runs smoothly and efficiently.

As an Online Bookkeeper, I have a thorough understanding of accounting principles and experience in maintaining financial records, accounts payable and receivable, reconciling bank accounts, generating financial reports, and preparing tax returns. My proficiency in accounting software and attention to detail allows me to keep accurate financial records for your business.

As a Feature Writer, I have a passion for crafting compelling and informative content that resonates with readers. With my strong writing skills, I can produce high-quality articles, blog posts, and other content that showcases your brand's voice and effectively communicates your message to your target audience.

As an Appointment Setter, I have experience in reaching out to potential clients, scheduling appointments, and following up with leads. With my excellent communication skills and friendly demeanor, I can represent your business professionals furthermore, as a Social Media Marketing Manager, I have experience creating and implementing social media campaigns, developing content calendars, and positively.

As a creative and artistic professional, I have experience in poster making. With my passion for design and visual arts, I am confident in my ability to create eye-catching posters that effectively communicate the desired message.

As a Customer Service Representative, I have worked with a variety of customers and clients, ensuring that their needs are met and their concerns are addressed in a timely and efficient manner. With my customer-focused approach, I can help ensure that your clients are satisfied and that your business maintains a positive reputation.

Overall, I am a dedicated and reliable professional who takes pride in providing exceptional support and delivering quality results. With my diverse skill set and years of experience, I am confident that I can help take your business to the next level. Let's work together to achieve your goals!

Zach Clifford Delos Reyes Hernandez
Quezon City, Metro Manila, Philippines
zachcliffordh@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
Content Creator
LANGUAGE AND WRITTEN PROFICIENCY
Microsoft office
Google docs
Customer care
Email support
chat support
Phone communication
Inbound/outbound calling
Billing explanation
Multi-tasking
Time management
Adaptability
Resourcefulness
Open to criticism

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
-
Bachelor of Science in Nursing

Centro Escolar University

I achieved a General Weighted
Average (GWA) of 1.75 in first-year college. Also in the second year, I achieved a General Weighted Average (GWA) of 1.85

(2019-2021)
Senior High School Completed

Philippine College of Criminology

I achieved a General Weighted
Average (GWA) of 1.5 in grade 11,
placing me in the top 11 of all ABM
students in my school.
Continuing my dedication to
academic excellence in grade 12, I
was honored to graduate with
distinction and a GWA of 1.25. I
ranked in the top 19 of all ABM
students in my school.

July 5,2023 - October 28,2024
IN HOUSE CARE
(Customer Service Officer)

* I answer calls
* I do administrative tasks like putting medication on the medication list of the customer and updating the information of every customer of my client.
* Solving problems
* Emailing customers

May 6, 2023 - May 6, 2023
PRO VA . PH
(Online Bookkepper / Trainee)

As a Web Bookkeeper, I have a careful understanding of bookkeeping standards and encounter in keeping up money-related records, accounts payable and receivable, accommodating bank accounts, producing money-related reports, and planning assess returns. My capability in bookkeeping program and consideration to detail permit me to keep precise money-related records for your trade.

June 2022 - April 2023
SYKES ASIA Inc.
(Financial Representative)

I worked in Sitel Incorporation, and handle the financial international account, I was tasked with handling inbound customer service calls and providing assistance with a variety of financial products and services.

• Analyze current and past financial data.
• Look at recent financial performance and identify trends.
• Consult with the management team to develop long-term commercial plans.
• Handling customer's credit card, insurance, and debit card.
• Reading bill statements, redeeming points for customers, and reporting their cards as lost and stolen.
• I was responsible for answering customer inquiries, resolving issues, and processing transactions efficiently and accurately.

Febuary 2023 - April 2023
VPM Media
(Appointment setter (International Client))

• Excellent communication skills, both verbal and written.
• In this part, my essential obligations were to create leads, qualify prospects, and change over them into deals.
• I was mindful of dealing with outbound calls, emails, and chats from planned clients in completely different time zones.

December 2021 - June 2022
VXI Global Solutions Inc.
(Sales Representative)

I worked in VXI incorporation, I work there as a sales representative. In this role, my primary responsibilities were to generate leads, qualify prospects, and convert them into sales.

• It's a blended Account Selling Gadgets (phones, tablets, and sim cards)
• Reading bill statements, and handling basic troubleshooting In this role, my primary responsibilities were to generate leads, qualify prospects, and convert them into sales.
• I was responsible for handling inbound and outbound calls, emails, and chats from prospective clients in different time zones.

January 2018 - June 2019
MCDonald's
(Service Crew)

I work as Service Crew and I am responsible for ensuring customer satisfaction by providing excellent service, maintaining a clean and organized work environment, and following safety and hygiene standards.

Job Responsibilities:

- Greet customers in a friendly and welcoming manner
- Take orders and process payments accurately and efficiently
- Prepare and serve food and beverages in a timely manner
- Ensure cleanliness and orderliness of the dining area, kitchen, and other work areas
- Restock supplies as needed
- Follow safety and hygiene standards at all times
- Handle customer complaints and concerns in a professional manner
- Work collaboratively with other team members to ensure smooth operations
- Perform other duties as assigned

March 2015 - May 2023
Freelancer
(Content Writer ( Feature Writer))

My fundamental obligation of being a Highlight Article Author is to conduct broad inquire about on a specific subject and type in compelling articles that lock in and advise perusers. I fair have to be have excellent composing abilities and the capacity to type in completely different styles and tones to suit the distribution or gathering of people.

As Include Article Author these are the thing that I did.
o Researching and remaining up to date on significant subjects and patterns within the industry.
o Pitching article thoughts to editors or clients and working collaboratively to refine and create them.
o Conducting interviews with sources and specialists to assemble data and experiences.
o Analysing information and measurements to bolster contentions and conclusions within the article.
o Writing and altering articles in a clear and brief way that locks in and informs the peruser.
o Meeting due dates and submit articles to editors or clients on time.
o Collaborating with other scholars, editors, and architects to form interactive media substance that improves the article.
o Adhering to journalistic and moral benchmarks and rules, such as fact-checking, plagiarization checks, and uncovering clashes of intrigue.

My Services

Online Bookkeeper

Manage and maintain the financial records for my clients using cloud-based accounting software.

Sales Representative

For the past 6 months, I have been working as a Sales Executive for an international account in a BPO company.

Financial Representative

Analyze current and past financial data. Look at recent financial performance and identify trends.

Appointment setter

Excellent communication skills, both verbal and written. In this part, my essential obligations were to create leads.

Poster Making Position

I am able to conceptualize ideas, work within brand guidelines, and produce high-quality posters.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Quezon City, Metro Manila,
Philippines
Email :
zachcliffordh@gmail.com


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