2019
Bachelor of Science in Hotel and Restaurant Management
Notre Dame of Dadiangas University
More Info About Me
I am an optimistic person. I am competent, hardworking and flexible person and willing to try new things. A good listener and learner; and I am able to communicate well with people from all walks of life.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
×
![]()
My Experience and Education
2021
-
2022
Sakura & Co.
(Owner/Social Media Manager)
-Content Creation
-Social Media Management
-Marketing
-Engagement & Ads/Boosting
-Branding
2022
-
2022
Q Citipark Hotel
(Front Office Supervisor)
-Supervised daily shift process ensuring all team members adhere to standard
operating procedures.
- Responds to telephone and in-person inquiries regarding reservations, hotel
information and guest concerns.
- Train, direct the work of, resolve issues/problems and coach and counsel the front
desk team members to ensure a quality operation.
- Allocate rooms to expected arrivals after checking the guests’ preferences and
special requests.
-Build strong relationships and liaise with all other departments
-Performs other duties as assigned, requested or deemed necessary by management.
- Established and updated work schedules to account for changing staff levels and
expected workloads.
- Supervised and guided new employees and responded quickly to questions to
improve understanding of job responsibilities.
2019
-
2022
Q Citipark Hotel
(Front Office Clerk)
- Greeted visitors and customers upon arrival, offered assistance and answered questions
to build rapport and retention.
-Calculated billings and posted charges to room accounts, reviewing charges with guests
at checkout.
-Used internal software to process reservations, check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted
efficiency and organization.
- Introduced customers to hotel amenities with pleasant and helpful demeanor.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
-Contacted housekeeping staff and maintenance department to resolve issues with guest
rooms.
-Kept accounts in balance and ran daily reports to verify totals.
Collaborated with team members to handle guest requirements from check-in through
check-out.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Help customers with complaints and questions, give customers information about products and services, take orders, and p