2005
BSED
Columban College
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2024
PH- One Accounting Services
(Billing and Customer Support Specialist)
* Respond to customer queries in a timely and accurate way, via phone, email, or chat. *Identify customer needs and help customers use specific features.
*Monitor customer complaints on social media and reach out to assist.
* Manage the status of accounts and balances and identify inconsistencies. Issue and post bills, receipts, and invoices.
*Check the validity of debit accounts. Update the accounts receivable database with new accounts or missed payments.
* Ensure all clients remain informed on their outstanding debts and deadlines.
*Provide solutions to any relative problems of clients.
* Write thorough reports on billing activity with clear and reliable data.
2017
-
2021
Teleperformance SA
(Debt Collection Specialist / Customer Support)
*Supervise assigned accounts to identify unresolved debts.
*Develop effective repayment plans.
*Follow‑up with clients on overdue accounts.
*Oversee all monthly payments and refunds.
* Perform all administrative duties related to ensuring office efficiency.
*Create monthly credit records.
*Respond to client account queries in a timely and professional manner.
*Manage large amounts of incoming phone calls
*Generate sales leads Identify and assess customersʼ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers
2007
-
2015
T & H Shopfitters
(Accounting Assistant)
*Provide accounting and clerical support to the accounting department
*Type accurately, prepare and maintain accounting documents and records
*Prepare bank deposits, general ledger postings and statements
*Reconcile accounts in a timely manner Daily enter key data of financial transactions in database
* Provide assistance and support to company personnel
*Research, track and restore accounting or documentation problems and discrepancies *Inform management and compile reports/summaries on activity areas
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.