2017
Bachelor of Science in Business Administration major in Marketing Management
Holy Cross of Davao College
More Info About Me
Hi! I'm Fritz a graduate of a Bachelor of Science in Business Administration major in Marketing Management. I'm an experienced Customer Support, E-commerce VA, and Social Media Manager. Providing excellent services to customers in the e-Commerce and SaaS field and getting amazing feedback from the customers and my previous employers.
-Approachable and likes to offer assistance
-Energetic and Eager to learn new skills
-Knows how to manage priorities and tasks efficiently in a high-intensity environment
-Critical thinking and problem solving
-Professionalism and strong work ethic
-With a CAN DO attitude
-My skills include Chat and Email support, knowledge of troubleshooting website and domain issues, identifying issues and recommending resolutions to improve overall customer satisfaction, performing website and dashboard edit requests, customer onboarding, and training new employees.
My Skills and Competencies
E-commerce VA
Data Entry
Social Media Management
Web Designer
Content Writing
Certificates
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My Experience and Education
2021
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2022
Kaskade Solutions Inc.
(Product Support Associate)
My main responsibility in this position is troubleshooting and answering customers' questions and concerns about their websites, dashboards, domains, and apps. Assisting the other team with level 1 to level 3 concerns and issues, performing administrative chores, training newly hired staff, managing customers' websites and GMB, checking the quality of the job, and documenting all troubleshooting procedures.
2021
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2022
Freelancer
(Virtual Assistant and Researcher)
The primary duties include conducting product research, gathering contact information for potential business partners, assisting clients in contacting manufacturers, documenting information, and uploading it to a database.
2019
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2021
Lasting Impact LLC
(Account Closer/User Acquisition Specialist)
The main responsibilities include helping customers place orders, responding to their questions and concerns in a timely and accurate manner, converting sales, tracking orders, updating customers on their order status, generating code, monitoring sales, incoming leads, checking product availability (sizes, colors), and high-risk orders on Shopify, documenting sales and order information, follow-up fulfillment team, and manage social media accounts (Instagram and Facebook).
My Services
E-commerce VA
Perform various tasks, answering inquiries, providing relevant information, or even creating product descriptions.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Writing
Content Writer is a professional who writes informative and engaging articles to help brands showcase their products.