2015
Bachelor of Science in Business Management
Cavite State University
-Finished 1st year only
Get to Know Me
Experienced Amazon Virtual Assistant with two years of expertise and a five-year track record as a Customer Service Representative. Proven capability in enhancing company revenue, consistently exceeding expectations and criteria to keep businesses on a successful trajectory. Demonstrated strengths in time management, attention to detail, and result-driven performance, coupled with exceptional communication skills and a dedication to client and customer satisfaction. Effective in both independent and team-based settings, with seven years of experience in fast-paced customer and client service environments. Highly organized and detail-oriented, adept at efficiently managing tasks while delivering exceptional service.
I am equipped with skills, experiences and series of training as I set interest in establishing a long-term relationship with my client. My long-term goal is to work as a major player and be one of the most competitive online contractors. I want to see myself at an increased level of responsibility as I utilize my skills and share these competencies.
My Skills and Competencies
Evolving Every Day to Stay on Track with your Goals
FBA Online Arbitrage Sourcing
Customer Service (Chat & Email)
SEO + Product Listing / Optimizing
Ebay Account Management
Certificates
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My Experiences
Matching your Goals with my Expertise.
July 2023
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May 2024
Leads on Location
(Amazon VA)
• FBA Online Arbitrage searching for products within US Market
• Consistently providing 6-10 leads a day. Implemented strategies to adhere to the company's budget, achieve target return on investment (ROI), profit goals, and generate leads as per guidelines.
• Effectively boosted company revenue by researching profitable and sustainable products within the US market for sale on Amazon.
• Tools: Amazon, AZInsight, Revseller, Keepa, SaS, Tactical Arbitrag, Trustpilot, Scamadviser, Sitejabber, Discord, Slack
June 2022
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June 2023
Always Thriving
(Amazon & Ebay VA)
• FBA Online Arbitrage searching for products within US Market
• Achieved a significant increase in company revenue by sourcing profitable and replenishable products within the US market for sale on Amazon. Also responsible for inventory management, handling stranded ASINs, and replenishment. Compiled product information and maintained records on Google Sheets for comprehensive data analysis.
• Implemented strategies to adhere to the company's budget, achieve target return on investment (ROI), profit goals, and generate leads as per guidelines.
• Extensive Keyword Research. Initiating and optimizing listings on eBay by utilizing high-demand keywords.
• Tools: Amazon, Ebay, Keepa, SaS, Helium 10, FBA Calculator, Seller Amp, Tactical Arbitrage, Tactical Expander, JScout Sales Estimator, Trustpilot, Scamadviser, ChatGPT
August 14, 2022
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August 20, 2022
AMZ A to Z
(Amazon SEO Content Writer - Internship)
• Optimize Amazon Product Content and Descriptions
• Extensive Keyword Research
• Keyword Optimization for SEO (For PPC and Content Optimization)
• Research and analyze competitors’ advertising strategies.
• A+ Content Creation
• Tools: Helium 10 (Cerebro, Magnet, XRAY, Asin Grabber, Frankestien, Scribbles), Keyword Dominator Tool, AMZ Suggestion Expander, Huge Amazon Search Suggestion Expander, Amazon Brand Analytics
February 2022
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April 2022
American Airlines (IGT Solutions)
(Travel Consultant)
• Discovering flights based on customer preferences and promoting upgrades to higher cabin classes.
• Aided customers in checking flight statuses, signing up for memberships, managing flight changes/cancellations, and processing refunds.
• Tools: American Airline, Nice Incontact (Soft Phone), CRM, Aacorn, Ventana
September 2019
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January 2022
Amazon Philippines
(CSR and Account Security Officer)
• Verifying that customers' account security settings are fully configured.
• Investigating products according to the customer's specified criteria.
• Provides prompt support with transactions related to membership registration, order tracking, authorizations, cancellations, and product returns for replacement or refunds.
• Respond to customer inquiries via phone calls, live chats, and emails.
• Tools: Amazon, Outlook, Google Suites, Quip, CSC (Softphone), CRM, KC, Sierra Incident Management
June 2019
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August 2019
Concentrix (AT&T)
(CSR and Sales Associate)
• Tasked with thoroughly examining bills on behalf of customers, ensuring accuracy and addressing any discrepancies or concerns that may arise.
• Performing troubleshooting on phone devices and meticulously verifying the precision of all tellering transactions, including credit checks, payments, and other cash-related transactions, to ensure seamless operations.
• Promoting a range of services including DTV channels, cellphones, and internet packages, either as bundled options or as individual selections, with a focus on enhancing customer satisfaction and meeting their diverse needs.
• Tools: Avaya, CRM, AT&T tools
June 2017
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April 2019
iQor (MetroPCS)
(Customer Service Representative)
• Tasked with handling technical responsibilities such as phone troubleshooting, ensuring that all customer concerns are promptly and effectively addressed.
• Tasked with overseeing and managing all aspects of phone service billing transactions, including processing payments, ensuring accuracy, addressing billing inquiries, and resolving any related issues or discrepancies that may arise.
• Tools: Avaya (Softphone), CRM
February 2021
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Ongoing
Shopee, Lazada, Carousel
(Retail Shop (Owner))
• Company owner and manager in selling trendy clothes
• Online reselling of thrifted clothes bought from physical thrift stores.
• Overall in-charge in ordering, marketing and delivery of orders through local couriers
• Inventory of supplies, Sales and Marketing
• Social Media Manager, Brand Designs
• Customer Feedback and Report
• Tools: Shopee, Lazada, Carousel, FB, IG, Tiktok, Google Suites
Services Offered but not limited to...
Ebay Store Management
Photo editing, Pricing, Creating Listings, Managing Orders
Amazon Virtual Assistance
Product Researching, Product Listing, Inventory Manager, Replens, open to learn more tasks
Customer Service
Satisfactory customer-centric support + Email/Chat Support
Testimonials
Dan
Hi Keziel, I had a change to review your work video, and I am very happy with how you are doing your sourcing. Very efficient and well-organized. No need to change up what you are doing.
And since I know I haven't mentioned it in a while -- thank you. I am very grateful for the work you are doing, your dedication, and your consistency.
Holmes
Hey Keziel. Just wanted to say that you've been doing great with Ebay!
I'll be sourcing as frequently as I'm able to because I already notice a lot more bids/sales since you've been active with it
If at any point you'd prefer to go back to Amazon, no problem just let me know. I'm really happy with the results that you've been able to get with Ebay already though and hope to continue building it together with you😀
Monina
Keziel is one of the most promising trainees I've ever taught. The task involves improving the content on the Amazon Detail Page. She consistently gives 100% of her attention to completing the task on schedule and is competent at her job. She is organized, diligent, and quick to take things up. She can work independently.
I recommend Keziel to apply for any position she chooses because I do not doubt she will be an excellent asset to any team.