Keziel Anne Roxas

Amazon VA
User Thumbnail
Contact Information
  • Dasmarinas City Cavite Philippines 09777854722 kezielroxas.work@gmail.com Skype: live:.cid.fdae07c45c6798d9
    •
About Me

Beyond my technical skills, I am deeply committed to continuous learning and professional growth.

Looking ahead, my career goal is to transition into a managerial or senior role where I can leverage my experience to lead teams, implement strategic initiatives, and contribute to the long-term success of an organization. I am eager to bring my enthusiasm for e-commerce, problem-solving abilities, and leadership potential to a challenging and rewarding position.
Skills

Customer Service
Effective Communication
Client Relations
Multi-tasking
Teamwork
Time Management
Organised
Attention to Detail

Experienced in:
-Amazon and Ebay
-Keepa
-Seller Amp SaS
-Tactical Arbitrage and Expander
-RevSeller
-Trustpilot, Scamadviser, Sitejabber
-Google Suites, MS Excel, Outlook
-Asin Gadget
-Helium 10 (XRAY, Magnet, Scribbles,
Frankenstein, Cerebro, Blackbox,
Trendster, others)
-SEO Stack Keyword Tool
-Unicorn Smasher
-Kinwords
Reference

Daniel Polinsky | Leads on Location
dan@leadsonlocation.com

Holmes Johnson | AlwaysThriving LLC
alwaysthrivingventures@gmail.com
Qualification

Experienced Amazon Virtual Assistant with two years of expertise and a five-year track record as a Customer Service Representative. Proven capability in enhancing company revenue, consistently exceeding expectations and criteria to keep businesses on a successful trajectory. Demonstrated strengths in time management, attention to detail, and result-driven performance, coupled with exceptional communication skills and a dedication to client and customer satisfaction. Effective in both independent and team-based settings, with seven years of experience in fast-paced customer and client service environments. Highly organized and detail-oriented, adept at efficiently managing tasks while delivering exceptional service.

Services I offer:
- Product Research (Amazon)
- Inventory Management (Amazon and Ebay)
- Product Listing, SEO and Optimization (Amazon and Ebay)
- Customer Service Support
Work Experience
July 2023 - May 2024

LEADS ON LOCATION, Amazon VA

• FBA Online Arbitrage searching for products within US Market
• Consistently providing 6-10 leads a day. Implemented strategies to adhere to the company's budget, achieve target return on investment (ROI), profit goals, and generate leads as per guidelines.
• Effectively boosted company revenue by researching profitable and sustainable products within the US market for sale on Amazon.
• Tools: Amazon, AZInsight, Revseller, Keepa, SaS, Tactical Arbitrag, Trustpilot, Scamadviser, Sitejabber, Discord, Slack
June 2022 - June 2023

AlwaysThriving LLC, Amazon and Ebay VA

• FBA Online Arbitrage searching within US Market
• Achieved a significant increase in company revenue by sourcing profitable and replenishable products within the US market for sale on Amazon. Also responsible for inventory management, handling stranded ASINs, and replenishment. Compiled product information and maintained records on Google Sheets for comprehensive data analysis.
• Implemented strategies to adhere to the company's budget, achieve target return on investment (ROI), profit goals, and generate leads as per guidelines.
• Extensive Keyword Research. Initiating and optimizing listings on eBay by utilizing high-demand keywords.
• Basic photo editing (1000p px, Zoomable)
• Managing Orders on Ebay
• Tools: Amazon, Ebay, Keepa, Helium 10, FBA Calculator, Seller Amp SaS, Tactical Arbitrage and Expander
August 14, 2022 - August 20, 2022

AMZ A to Z, Amazon SEO Content Writer ( Internship )

• Optimize Amazon Product Content and Descriptions
• Extensive Keyword Research
• Keyword Optimization for SEO (For PPC and Content Optimization)
• Research and analyze competitors’ advertising strategies.
• A+ Content Creation
• Tools: Helium 10 (Cerebro, Magnet, XRAY, Asin Grabber, Frankestien, Scribbles), Keyword Dominator Tool, AMZ Suggestion Expander, Huge Amazon Search Suggestion Expander, Amazon Brand Analytics
September 2019 - January 2022

Amazon Philippines, CSR and Account Security Officer

• Verifying that customers' account security settings are fully configured.
• Investigating products according to the customer's specified criteria.
• Provides prompt support with transactions related to membership registration, order tracking, authorizations, cancellations, and product returns for replacement or refunds.
• Respond to customer inquiries via phone calls, live chats, and emails.
• Tools: Amazon, Outlook, Quip, CSC (Softphone), CRM, KC, Sierra Incident Management
June 2019 - August 2019

Concentrix - ATT, Customer Service Representative + Sales Associate

• Tasked with thoroughly examining bills on behalf of customers, ensuring accuracy and addressing any discrepancies or concerns that may arise.
• Performing troubleshooting on phone devices and meticulously verifying the precision of all tellering transactions, including credit checks, payments, and other cash-related transactions, to ensure seamless operations.
• Promoting a range of services including DTV channels, cellphones, and internet packages, either as bundled options or as individual selections, with a focus on enhancing customer satisfaction and meeting their diverse needs.
• Tools: Avaya, CRM, ATT tools
June 2017 - April 2019

iQor (MetroPCS), Customer Service Representative

• Tasked with handling technical responsibilities such as phone troubleshooting, ensuring that all customer concerns are promptly and effectively addressed.
• Tasked with overseeing and managing all aspects of phone service billing transactions, including processing payments, ensuring accuracy, addressing billing inquiries, and resolving any related issues or discrepancies that may arise.
• Tools: Avaya (Softphone), CRM
February 2021 - Ongoing

Shopee, Lazada and Carousel, Retail Online Shop (Side Business)

• Overall in-charge in ordering, marketing and delivery of orders through local couriers
• Inventory of supplies, Sales and Marketing
• Social Media Manager, Brand Designs
• Customer Feedback and Report
• Tools: Shopee, Lazada, Carousel, FB, IG, Tiktok, Google Suites