Hey I am Yolanda

More Info About Me

I’m Yoli, and I am a hardworking individual and keen on learning to develop new skills. I have provided technical and customer service support for more than 3 years and would love to explore new options where I could provide excellent service.

Yolanda Mae Cosep Espina
Cebu City, Philippines
espinayoli@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

GVA training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2021
BSHRM

University of Cebu – Main Campus

2008
ACT-MT

University of San Carlos - TC
Associates in Computer Technology - Multimedia Technology

2021 - 2023
IntouchCX
(Central Guest Services)

Provide guest support via Phones(Inbound & Outbound), Chat/SMS and Email
Coordinate with Airbnb, Expedia and Booking.com customer service
Provide Online Check-In assistance
Create New Guest Booking
Process Cancellation & Refund through direct booking, Airbnb, Booking.com, Expedia, GDS and Hotels.com booking.
Process relocation
Create appliance/furniture, and other issues tickets and troubleshooting assistance
Receive feedback/complaints and assistance during guest stays
Provide Hotel information, transportation and Parking

2019 - 2020
Teleperformance Inc
(Technical/Customer Support Representative)

Provide technical/troubleshooting assistance via Chat support
Check device logistics
Provide In-App Tutorial and Account creation
Set up or Registration Assistance
Process refunds
Process device replacement shipments

2015 - 2016
Cocoa Beach Pier/ Galt House Hotel
(Kitchen Assistant/cook)

1 year US Internship. Prepare food for restaurant guests

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
espinayoli@gmail.com


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