2015
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
PILAR COLLEGE OF ZAMBOANGA CITY
More Info About Me
Greetings! I'm Yndee Louise B. Yu, a passionate individual with a fresh perspective ready to dive into the world of virtual assistance. While my journey into this field is just beginning, my enthusiasm and dedication are boundless. With a background in customer service, I bring a unique blend of creativity, adaptability, and a thirst for knowledge. I thrive in dynamic environments and am eager to tackle new challenges head-on. My commitment to excellence, coupled with my strong communication skills and attention to detail, makes me a valuable asset to any team. I'm excited to embark on this adventure and make meaningful contributions as a virtual assistant.
Administrative Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Certificates
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Lead Generation Specialist
Lead Generation Intern
2020
-
2022
PAG-IBIG FUND
(ACCOUNTING SUPPORT ASSISTANT)
Assisted with day-to-day operations, working efficiently,
and productively with all team members.
Completed paperwork, recognizing discrepancies and
promptly addressing for resolution.
Completed weekly and monthly reports.
Answered inside and outside calls to cater the queries of
members and co-employees.
2015
-
2019
BDO UNIBANK, INC
(CLIENT SERVICE ASSOCIATE III)
Communicated with clients regarding account services,
statements, and balances.
Processed deposit, withdrawal, bills payment, and
remittance transactions with speed and accuracy.
Helped large volume of customers every day with positive
attitude and focus on customer satisfaction.
Educated clients on account services and resolved client
inquiries regarding statement information and account
balances.
Utilized active listening skills to identify customer needs
and provide appropriate solutions.
Responded to customer calls to answer questions about
products and services.
Trained new personnel regarding company operations,
policies and services
Customer Support Services; Data Entry and Management; Research and Lead Generation
Lead Generation
-Identifying target audiences using various channels (social media, websites, databases).
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.