2022
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Christina David Pascual National High School
More Info About Me
I started my career as a Customer Service Representative and was then promoted to a Quality Advocate, where I focused on ensuring that our products and services meet the highest standards of quality. My experience in customer service has given me a unique perspective on quality, allowing me to effectively advocate for both customer satisfaction and continuous improvement within the company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Startek
(Quality Advocate)
Ensures that products and services consistently meet quality standards, emphasizing reliability, usability, and performance. I collaborate with different teams to identify improvement opportunities and implement quality control procedures. Oversee and assess ongoing processes to promote continuous enhancement and ensure customer satisfaction.
2022
-
2024
Startek
(Customer Care Specialist)
Handles customer questions, resolves concerns, and provides details about products and services. Focused on ensuring customer satisfaction by managing complaints, processing orders, and delivering assistance through multiple communication platforms.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.