2021
BSBA Building and Property Management
University of Makati
More Info About Me
Hi, I'm a mom, detail oriented and highly organized virtual assistant with a passion for streamlined processes and providing administrative support, seeking a position to utilize my skills in calendar management, email correspondence and project coordination to contribute to the success of growing business.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2024
Freelancing - solar energy
(Cold Caller and appointment setter)
The private company focuses on calling the homeowners and asks if they are interested in having a house improvement that connects to the solar energy such as solar panel, windows panel, HVAC, Garage improvements etc. I called the residential owners, made a deal and rebuttals, and made an appointment.
2024
-
2024
Freelancing - staffing agency
(Business Development Representative)
I find leads which is medical facilities, do outbound call and asks if they are in need of medical practitioner, make a deal, signed the contract and endorsed to the recruitment team,
2023
-
2024
Alorica
(Customer Sales Representative - Sales Account)
Taking inbound calls from the customer who are currently watching an on air selling, some customers know the item that they are looking for because of the item number and some doesn't do, so I asks probing questions so I can help them identify the item, I also do basic troubleshooting for their credit checking and accounts update like the shipping and billing address, parcel allocation and many more. The KPI is we must hit the AHT of 3 minutes and 44 seconds, no call transfer, have an upsell of 10% and above, closure rate of 100 and above.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.