2015
Bachelor of Science in Tourism Management
Polytechnic University of the Philippines
It's not quitting or rejection, It's a redirection.
"Knowing when to quit, change direction, demand more from life, give up on something that wasn't working and move on, is a very important skill that people who win at life all seem to have." - Steven Bartlett
By having the courage to step away from what no longer serves us, we open ourselves up to a world of possibilities, growth, and the potential for greatness.
Welcome to my work profile! Everybody calls me Yash! With a background in Airport and Hospitality Industry, I initially worked as a Passenger Service Agent at NAIA International Airport in Manila. Although my dreams of becoming a Flight Attendant didn't materialize, I gained valuable experience as a Front Desk Associate in a three-star hotel. Later, I had the opportunity to work as a Lounge Agent/Receptionist at Muscat International Airport in Oman, where I eventually became the Acting Supervisor, overseeing flight operations and managing a bustling lounge with a customer capacity of over 300. I have always enjoyed working around people and providing excellent service.
As someone who constantly embraces the ever-changing world, I have been working as a General Virtual Assistant for over 2 years. I manage multiple tasks for my clients, such as navigating CRM systems to gather and organize data for reporting and marketing purposes. Additionally, I specialize in managing webinar automations and email reminders, resolving customer tickets related to webinar scheduling, creating engaging social media posts, conducting basic video editing for YouTube postings, transcribing, creating online resources for course platforms, managing webinar schedule postings on websites, updating contact information, managing online booking appointments, creating email campaigns, and developing SOPs. I also assist with eCommerce, including Shopify store updates, drop shipping, product listing on Amazon, and basic bookkeeping on QuickBooks. Through my experience, I have gained a wealth of knowledge and skills.
To stay up-to-date with technological advancements and enhance my skills, I have completed online training courses and attended seminars in areas such as Social Media Management, Property Management, Branding, Copywriting, Bookkeeping, Amazon In-Depth, Drop Shipping on Shopify, and Content Creation.
My goal is to enhance my understanding of various industries, ultimately leading to the creation of my own business. I aim to achieve financial stability and establish a comfortable home. Additionally, I aspire to inspire and support fellow virtual assistants, empowering them to thrive in the dynamic landscape of online work.
I'm excited to explore new career trends and contribute to your company's success. Thank you for visiting my profile, and I look forward to connecting with you.
Professional Skills
Your mind is a weapon, keep it loaded.
Dropshipping
Amazon Product Listing
Microblogging
Email Support
Sales and Marketing
Copywriting
Marketing Automation
Web Content Editor
Basic Video Editing
Project Management
Customer Relations Manager (CRM)
Gsuite/MS Office
ChatGPT/ Jasper AI
Online Research
Bookkeping (Quickbooks)
Canva/ Poster My Wall
Email Marketing
Customer Service & Admin Support
Social Media Marketing
Communication Skills
Data Entry
Content Creation
Certificates
Work Experiences and Education
It's a beautiful thing when a career and a passion come together.
2022
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2024
THE VIRTUAL HUB PHILIPPINES
(Digital Marketing Assistant)
As the Admin/System Support, I handle CRM data navigation, webinar automation, customer ticket resolution, social media content creation, video editing, transcription, online resource creation, webinar schedule management, contact information updates, online booking appointments, email campaign creation, and SOP development.
2023
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2023
Peralia Properties
(Virtual Admin Assistant)
Setting up social media pages on Instagram, LinkedIn, YouTube, and Facebook, while creating content, calendars, and templates for consistent branding. Additionally, I performed basic video editing, assisted with property research for holiday let opportunities in the UK, and helped update their website.
2021
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2023
HUBBYTE TOY STORE
(Data Encoder)
Verifying payments for each order via Google Tool Kit and Shopify; Inputting and editing data into a system
2018
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2021
PRIMECLASS LOUNGE (TAV OPERATIONS AND SERVICES)
(Lounge Agent/ Receptionist)
Check-in passengers to the system. Informing and assisting them to the different amenities & facilities of the lounge. Transacting incoming passengers through their airline privileges, corporate cards, and through walk in rates. Assisting passengers with their arrival, transfer and departure flights.
2017
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2018
LUB D PHILIPPINES
(Front Desk Associate)
Responsible for the hotel check-in/check-out. Acts as receptionist, concierge and reservations agent simultaneously. I was able to experience being a Grab & Go Host (Food and Beverages), accepting food orders, settling payments, making drinks, serving food and stock inventory
2015
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2017
MIASCOR
(Passenger Service Agent)
Check-in passengers for their flight, checking necessary documents and luggage airline policy. Assisting passengers in the Boarding gates. Coordinating with the crew for every flight
details.
Expertise
Where focus goes, energy flows.
Copywriting
Delivering compelling copywriting to engage your audience and drive results for your business.
Shopify Dropshipping
Offering Shopify store creation, product research, dropshipping, analytics, dropshipping apps, and importing products
Amazon VA
With foundational knowledge in platform management, dropshipping, tactical arbitrage, and product listing.
Social Media Assistant
With a focus on creating engaging posts for your Social Media pages to boost your online presence.
General Virtual Assistant
Handling administrative tasks, schedule management, data entry, and customer support to boost your business efficiency.
What others think about me
Take a moment to appreciate how far you've come.
Client 1
"I am extremely pleased with Yash's progress and how she has adapted to working with us. She has great initiative and creativity and a professional, but warm and friendly manner."
Client 2
"We are very happy with Yash. She is indispensable and cannot imagine being without her! Sometimes her superpower includes reading my mind!"
"Yash is very good at what she does to support my work and I love that she can anticipate so many of the areas of work she does to support. She takes constructive feedback well and always improves which I also appreciate."