2011
Hotel and Restaurant Management
Regency Polytechnic College
More Info About Me
As an experienced Customer Service Representative with a background in managing payments, accurately encoding patient records, and providing excellent customer service, I have developed skills in using various customer service tools and software such as Zendesk, Airtable, Shopify, and Slack. With excellent communication and organizational skills, I am confident in efficiently handling administrative tasks. Additionally, my ability to multitask and effectively manage diverse customer needs enables me to contribute to the success of any organization I work for.
My Skills and Competencies
Data Entry
Customer Service
Admin task
Certificates
My Experience and Education
September 9, 2022
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January 31, 2023
ResolvedCX (Fellow Products)
(Customer Experience Email Support)
Responding to inquiries and issues from customers in a timely and professional
manner.
Providing accurate product, service, and corporate policy information.
Troubleshooting consumer problems and offering appropriate solutions.
Maintaining a positive and helpful attitude towards customers at all times.
Escalating customer issues to a higher authority when necessary.
2022
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2022
ResolvedCX (Cerebral)
(Pod Support Admin)
• Provide timely and thorough support to prescribers.
• Assist Client Coordinators by completing particular administrative and clinical tasks.
• Work with all clinical coordination teams to properly address clinician and client needs in slack.
2015
-
2022
Vuarnet Vision Incorporated
(Head Cashier)
•In charge of managing payments made with cash, cards, and checks.
•Give out change and receipts.
•Prepares bank deposits and keeps day-to-day gains in a company safe.
•Makes certain that all sales made with cash and credit cards, petty cash, and revolving cash are balanced at the end of each shift.
•Create sales, card, and senior citizen reports on a daily and monthly basis.
•Processes refunds and returns.
•Enrolls clients in loyalty reward programs.
•Answers phones for the store and, if necessary, provide information.
•Organizes and replenishes supplies in the clinic.
2014
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2015
Vuarnet Vision Incorporated
(Encoder)
•Encode our patients' records accurately and quickly.
•Verify that the data entered is accurate and matches the original documentation.
•Self-check your work for mistakes or duplication.
•Make certain that files are prepared properly and saved to backup drives.
•Ensure that the cashier's report and the sales report that was encoded match.
•Follow through on commitments and meet the deadline.
•Self-check your work for mistakes or duplication.
•Enter, monitor, and keep up with all encoded information.
•Keep track of report logs for work that is ongoing and finished.
2012
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2013
Vuarnet Vision Incorporated
(Sales Representative)
•Greeting clients, answering their queries, enhancing client interaction with products, and providing exceptional client service.
•High level of product expertise.
•Increasing in-store sales.
•Introducing customers to promotions and opportunities.
•Preserving a clean appearance across the sales floor.
My Services
Customer Service
Building strong relationships with your customers is the secret to providing excellent customer service.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.