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Hotel and Management
University of Cebu Main Campus
About me
Hi! It's a pleasure to have you on my profile. I'm a highly self-motivated professional who thrives on innovation, embraces challenges and is highly task driven. With extensive years of experience as a CSR and a Data Entry Analyst, I am equipped with the skills and determination necessary to excel in any task I undertake.
I'm an excellent individual when it comes to multi-tasking, managing administrative tasks, effective communication, research and data analysis, email management, social media management, and proactive problem-solving. By applying these skills, I can help contribute to your business success by delivering outstanding support, surpassing expectations, and achieving the best possible results.
Let's connect.
My Skills and Competencies
Customer Service
Chat Support
Communication Skills
Social Media Management
Graphic Designer
Data Entry
Lead Scraping
Computer Software Literacy
Certificates
My Experience and Education
2021
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2024
24-7Intouch CX - Streaming account
(Customer Service Representative)
● Worked in a global streaming account that revolutionized the entertainment industry by changing how people consume TV shows, movies, and documentaries.
● Handling customers queries thru calls and chat and provides prompt and professional support, troubleshoots technical issues, manages accounts, billing concerns, and ensures customer satisfaction.
● Consistently adhere to metrics which has contributed to my success as a top-performing agent.
2019
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2021
Sykes Asia - Telco Account
(Technical Support Representative)
● Provides technical support to customers regarding their telephone service, email, internet connectivity and network configuration.
● Maintaining accurate and detailed records of customer interactions, troubleshooting steps, and issue resolutions in ticketing or CRM systems.
2019
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2019
Concentrix - Retail Account
(Customer Service Representative / Quality Analyst Intern)
● Worked in a renowned and leading online retailer specializing in floral arrangements, gift baskets, plants, and gourmet foods.
● Conducting sales, processed orders, payments, and tracked shipments for timely update. Also handled inbound and outbound calls.
● Upskilled to a Quality Analyst Intern wherein I was tasked to provide evaluation forms using excel, adhere to tight deadlines, and collaborate with team leads and other quality analysts.
● Uses quality monitoring data management system to compile and track performance at team and individual level.
2017
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2018
Freelancer
(Data Entry Analyst)
● One of the leading door-to-door cargo forwarders that offers high quality service.
● Primary responsibility was to accurately input and organize invoice information from cargo receipts into Excel spreadsheets. This includes recording the prices of each box and arranging them based on their respective destinations.
● Coordinate with the delivery personnel for new invoices to be input and also with the secretary to update financial records.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Design
Creating designs that not only look great but also convey your message effectively.
Customer Service Phone and Chat
Your all-in-one solution for top-notch support, ensuring every customer interaction leaves a smile on their face.