2014
Bachelor of Arts in English Major in Applied Linguistics
Cebu Technological University
Objectives
o To establish a career with a company eager of building a solid team of individuals.
o To be able to go extra mile.
o To be able to provide effective service to others.
o To constantly develop skills and grow professionally.
My Skills and Competencies
Detail- oriented
Email Management
Excellent communication skills
Flexible
Good Interpersonal skill
Multi Tasking
Organized
Spreadsheet
Accounting Skill
Analytical skill
Calendar Management
Customer Service
Data entry
Certificates
My Experience and Education
February 9, 2016
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September 11, 2023
Concentrix
(Advisor 1, Customer Service Representative)
-Answering questions about a company's products or services.
-Processing orders and transactions.
-Resolving issues and troubleshooting technical problems.
-Delivering information about a company's offerings.
-Providing proactive customer outreach.
-Handling customer complaints.
- Collecting and analyzing customer feedback.
-Resource person in the team.
May 2023
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June 2023
Audea App
(Virtual Assistant (Social Media Management))
-Assist with managing social media accounts by scheduling posts, responding to comments, and monitoring engagement.
-Help create and curate content for social media platforms.
September 4, 2023
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March 8, 2024
The Methodical Group
(Implementations and Onboarding Specialist, Data Entry and Analyst)
-To migrate client data from the legacy Property Management Software to the new Property Management Software platform.
-Assist the client in data conversion from their existing content structure to new upgraded structure.
-Ensures that the data migration phase is running to established time scales and attend project meetings with the project manager to discuss progress and critical issues relating to data migration.
-Facilitate, conduct and document the data discovery, data mapping and every conversion session.
-Participate in feedback on how to optimize or improve the process, department, or company.
July 15, 2024
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November 5, 2024
Dynata
(Market Research Telephone Interviewer)
-Conduct Telephone Interviews: Initiate calls to individuals from a provided list to conduct market research surveys. Follow a scripted questionnaire to ensure uniform data collection.
-Data Recording: Accurately record responses using the designated data entry system. Ensure that all information is complete and accurately reflects respondents' answers.
-Respond to Inquiries: Provide clear and concise information about the survey and its purpose. Address any objections or refusals professionally to maximize response rates.
-Collaboration: Work closely with team members and supervisors to ensure project success. Participate in training sessions to stay updated on best practices and new survey methodologies.
August 12, 2024
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Present
VA Platinum
(General Admin Virtual Assistant)
1. Email Management
• Organizing and filtering emails
• Responding to general inquiries
• Flagging important messages
2. Calendar & Appointment Management
• Sending reminders
3. Data Entry & Database Management
• Inputting data into spreadsheets
• Updating records
• Maintaining contact lists
4. File Organization
• Managing cloud storage (Google Drive, Dropbox)
• Creating and organizing folders
• Naming and filing documents systematically
5. Customer Support
• Responding to FAQs via email
• Forwarding complex queries to the right person
• Tracking client issues
6. Document Preparation
• Creating and formatting documents (Word, Excel, PDF)
• Preparing reports, proposals, and presentations
7. Invoice and Payment Tracking
• Creating and sending invoices
• Monitoring due dates
• Processing payments
• Recording payments
8. Accounting
• Clearing ABA files
• Bank reconciliation
• Payroll reconciliation