2014
Bachelor of Arts in English Major in Applied Linguistics
Cebu Technological University
More Info About Me
o To establish a career with a company eager of building a solid team of individuals.
o To be able to go extra mile.
o To be able to provide effective service to others.
o To constantly develop skills and grow professionally.
My Skills and Competencies
Detail- oriented
Email Management
Excellent communication skills
Flexible
Good Interpersonal skill
Multi Tasking
Organized
Spreadsheet
Analytical skill
Calendar Management
Customer Service
Data entry
Certificates
My Experience and Education
September 4, 2023
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March 8, 2024
The Methodical Group
(Implementations and Onboarding Specialist, Data Entry and Analyst)
-To migrate client data from the legacy Property Management Software to the new Property Management Software platform.
-Assist the client in data conversion from their existing content structure to new upgraded structure.
-Ensures that the data migration phase is running to established time scales and attend project meetings with the project manager to discuss progress and critical issues relating to data migration.
-Facilitate, conduct and document the data discovery, data mapping and every conversion session.
-Participate in feedback on how to optimize or improve the process, department, or company.
July 15, 2024
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November 5, 2024
Dynata
(Market Research Telephone Interviewer)
-Conduct Telephone Interviews: Initiate calls to individuals from a provided list to conduct market research surveys. Follow a scripted questionnaire to ensure uniform data collection.
-Data Recording: Accurately record responses using the designated data entry system. Ensure that all information is complete and accurately reflects respondents' answers.
-Respond to Inquiries: Provide clear and concise information about the survey and its purpose. Address any objections or refusals professionally to maximize response rates.
-Collaboration: Work closely with team members and supervisors to ensure project success. Participate in training sessions to stay updated on best practices and new survey methodologies.
February 9, 2016
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September 11, 2023
Concentrix
(Advisor 1, Customer Service Representative)
-Answering questions about a company's products or services.
-Processing orders and transactions.
-Resolving issues and troubleshooting technical problems.
-Delivering information about a company's offerings.
-Providing proactive customer outreach.
-Handling customer complaints.
- Collecting and analyzing customer feedback.
-Resource person in the team.
May 2023
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June 2023
Audea App
(Virtual Assistant (Social Media Management))
-Assist with managing social media accounts by scheduling posts, responding to comments, and monitoring engagement.
-Help create and curate content for social media platforms.