Bachelor of Arts in English Major in Applied Linguistics
Cebu Technological University
o To establish a career with a company eager of building a solid team of individuals.
o To be able to go extra mile.
o To be able to provide effective service to others.
o To constantly develop skills and grow professionally.
Cebu Technological University
-Answering questions about a company's products or services.
-Processing orders and transactions.
-Resolving issues and troubleshooting technical problems.
-Delivering information about a company's offerings.
-Providing proactive customer outreach.
-Handling customer complaints.
- Collecting and analyzing customer feedback.
-Resource person in the team.
-Assist with managing social media accounts by scheduling posts, responding to comments, and monitoring engagement.
-Help create and curate content for social media platforms.
-To migrate client data from the legacy Property Management Software to the new Property Management Software platform.
-Assist the client in data conversion from their existing content structure to new upgraded structure.
-Ensures that the data migration phase is running to established time scales and attend project meetings with the project manager to discuss progress and critical issues relating to data migration.
-Facilitate, conduct and document the data discovery, data mapping and every conversion session.
-Participate in feedback on how to optimize or improve the process, department, or company.
-Conduct Telephone Interviews: Initiate calls to individuals from a provided list to conduct market research surveys. Follow a scripted questionnaire to ensure uniform data collection.
-Data Recording: Accurately record responses using the designated data entry system. Ensure that all information is complete and accurately reflects respondents' answers.
-Respond to Inquiries: Provide clear and concise information about the survey and its purpose. Address any objections or refusals professionally to maximize response rates.
-Collaboration: Work closely with team members and supervisors to ensure project success. Participate in training sessions to stay updated on best practices and new survey methodologies.
1. Email Management
• Organizing and filtering emails
• Responding to general inquiries
• Flagging important messages
2. Calendar & Appointment Management
• Sending reminders
3. Data Entry & Database Management
• Inputting data into spreadsheets
• Updating records
• Maintaining contact lists
4. File Organization
• Managing cloud storage (Google Drive, Dropbox)
• Creating and organizing folders
• Naming and filing documents systematically
5. Customer Support
• Responding to FAQs via email
• Forwarding complex queries to the right person
• Tracking client issues
6. Document Preparation
• Creating and formatting documents (Word, Excel, PDF)
• Preparing reports, proposals, and presentations
7. Invoice and Payment Tracking
• Creating and sending invoices
• Monitoring due dates
• Processing payments
• Recording payments
8. Accounting
• Clearing ABA files
• Bank reconciliation
• Payroll reconciliation