Hey I am Joe Vicxel

Objectives

o To establish a career with a company eager of building a solid team of individuals.
o To be able to go extra mile.
o To be able to provide effective service to others.
o To constantly develop skills and grow professionally.

Joe Vicxel I. Montilla
Talisay, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Detail- oriented
Email Management
Excellent communication skills
Flexible
Good Interpersonal skill
Multi Tasking
Organized
Spreadsheet
Accounting Skill
Analytical skill
Calendar Management
Customer Service
Data entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Arts in English Major in Applied Linguistics

Cebu Technological University

February 9, 2016 - September 11, 2023
Concentrix
(Advisor 1, Customer Service Representative)

-Answering questions about a company's products or services.
-Processing orders and transactions.
-Resolving issues and troubleshooting technical problems.
-Delivering information about a company's offerings.
-Providing proactive customer outreach.
-Handling customer complaints.
- Collecting and analyzing customer feedback.
-Resource person in the team.

May 2023 - June 2023
Audea App
(Virtual Assistant (Social Media Management))

-Assist with managing social media accounts by scheduling posts, responding to comments, and monitoring engagement.
-Help create and curate content for social media platforms.

September 4, 2023 - March 8, 2024
The Methodical Group
(Implementations and Onboarding Specialist, Data Entry and Analyst)

-To migrate client data from the legacy Property Management Software to the new Property Management Software platform.
-Assist the client in data conversion from their existing content structure to new upgraded structure.
-Ensures that the data migration phase is running to established time scales and attend project meetings with the project manager to discuss progress and critical issues relating to data migration.
-Facilitate, conduct and document the data discovery, data mapping and every conversion session.
-Participate in feedback on how to optimize or improve the process, department, or company.

July 15, 2024 - November 5, 2024
Dynata
(Market Research Telephone Interviewer)

-Conduct Telephone Interviews: Initiate calls to individuals from a provided list to conduct market research surveys. Follow a scripted questionnaire to ensure uniform data collection.

-Data Recording: Accurately record responses using the designated data entry system. Ensure that all information is complete and accurately reflects respondents' answers.

-Respond to Inquiries: Provide clear and concise information about the survey and its purpose. Address any objections or refusals professionally to maximize response rates.

-Collaboration: Work closely with team members and supervisors to ensure project success. Participate in training sessions to stay updated on best practices and new survey methodologies.

August 12, 2024 - Present
VA Platinum
(General Admin Virtual Assistant)

1. Email Management
• Organizing and filtering emails
• Responding to general inquiries
• Flagging important messages
2. Calendar & Appointment Management
• Sending reminders
3. Data Entry & Database Management
• Inputting data into spreadsheets
• Updating records
• Maintaining contact lists
4. File Organization
• Managing cloud storage (Google Drive, Dropbox)
• Creating and organizing folders
• Naming and filing documents systematically
5. Customer Support
• Responding to FAQs via email
• Forwarding complex queries to the right person
• Tracking client issues
6. Document Preparation
• Creating and formatting documents (Word, Excel, PDF)
• Preparing reports, proposals, and presentations
7. Invoice and Payment Tracking
• Creating and sending invoices
• Monitoring due dates
• Processing payments
• Recording payments
8. Accounting
• Clearing ABA files
• Bank reconciliation
• Payroll reconciliation

Let's work together !

I am available for freelance projects.
Hire Me

Phone Number: 09611327271
Email Address: montillaxel@gmail.com

Address :
Talisay,
Philippines


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