Hi! Wan-Chi is my name but you can call me Chia! I am a mom with years of work experience in the hospitality and marketing industry. Over the years I was able to hone my skills in administrative work, task management, scheduling, operation management, customer service, social media marketing, other marketing promotions, and graphic design.
I am a goal-oriented individual with an eye for detail. I am an all-rounder and I always maximize my resources in every task to reach the 100% potential outcome.
I always find myself delighted when I can help my clients and give them the best service that I can. It has always been my passion. Plus I love learning, I love expanding my horizons where I can maximize my talent, skills, and versatility. So if you need help with anything, contact me!
International School for Hotel and Restaurant Management College
▪Sales call and saturation – quotations, biddings, presentations, and purchase requests.
▪︎On-site marketing (product presentations).
▪︎Responsible for attending client inquiries in social media portals.
▪︎Monitoring and managing social media advertising and marketing.
▪︎Responsible for event inquiries and bookings.
▪︎Sales call and saturation – quotations, biddings, presentations, and purchase requests.
▪︎Manages and monitors event bookings.
▪︎Responsible for releasing and overseeing the event contracts and banquet event orders.
▪︎Arrange and manage room, function room, and food accommodation for group bookings, weddings, parties, seminars, meetings, and other types of gatherings.
▪︎Attending guests'/clients' requests and needs before, during, and after their event.
▪︎Arranging and monitoring the needed requirements and requisitions with other departments such as engineering set-up, sound and lighting set-up, catering, room accommodation, and materials needed to purchase for the events
▪︎Monitoring and reporting the monthly and annual sales (including the forecasted sales and actual sales).
▪︎Arranging and managing VVIP guests' room bookings and outdoor events (ELSIE Group of Golfers)
▪︎Manages the Online-Travel-Agency (OTA) sites for room bookings, updates, and guest/client relations (Agoda, Traveloka, Booking.com, and Expedia). This includes keeping in good communications with the Online Travel Agencies managers for the hotel, promotional, and site updates.
▪︎Presents and manages the hotel promotions to the Sales Manager and publishes the approved promotions.
▪︎Manages social media advertising, marketing, and customer relations.
▪︎Responsible for the design and layout of marketing and advertising paraphernalia.
▪︎Responsible for attending the meetings and gatherings of the Davao Tourism Association for tourism and city-wide events updates.
▪︎Responsible for writing and publishing memorandum and incident reports for the sales, food and beverage, front, and reservation department.
▪︎Overseeing group and VIP arrivals
▪︎Check guest profile
▪︎Coordinate with other departments for special guest requests and projects
▪︎Monitoring including the monthly inventory of the guest and cleaning supplies
▪︎Attend guest request calls
▪︎Safekeeping and auditing of Lost and Found Items
▪︎Managing emails and schedules of the Executive Housekeeper (includes following up on the schedule for meetings and briefings)
▪︎Secretary, Team Leader and Room Attendant Reliever
Creates visual contents to communicate messages.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.