2000
Electronics Technology
Cebu Technological Sciences
More Info About Me
I’m currently an IT Support Specialist at QUALFON PHILIPPINES, INC as my full time job for 12 years now.
Handling real-time technical support by phone, email or chat and/or on production floors. I love to go outdoors like camping/mountain climbing, hiking and biking. I also love photography and photo/video editing on my YouTube channel on my free time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2010
-
2022
Qualfon Phils. Inc
(IT Support Specialist)
-Provides high response real-time technical support by phone, e-mail, chat and/or on production floors.
-Remains up-to-date with new technical updates and company information.
-Researches technical solutions using all available resources. Provides correct information and/or
resolution to customers'(agents) issues and escalations. Flags/Marked newly found knowledge or
updates candidates for addition to the Qualfon's Knowledgebase. Follows all procedure/guidelines and
policies to maintain company's security matrix. Provides support for high profile customers, trained
helpdesks, service technicians and products/environments of a higher complexity.
SOFTWARE
-Provides support/troubleshooting on all windows' pc and programs installed on client's request and
updates.
-Advises agents/staff on how the new tools or updates will be use; guides through given step by step
information.
-Be able to configure/install new applications that's requested by clients.
-Be able to fix corrupted windows by running pre-installed images thru cloning.
-Be able to provide technical support resolutions thru remote access.
HARDWARE
-Be able to provide technical support resolutions thru remote access.
-Provides real-time support/troubleshooting on all pc/Avaya components issues/defectives.
-Participates and engages in the tech talk process and gives solution to fast service.
-Be viewed as a technical resource leader within the team.
-Gathers complete information regarding case prior to escalation to Level 3.
2008
-
2010
Cebu AI Logic, Inc.
(IT Support Supervisor)
-Provides repair/troubleshooting PC, Laptops, Servers, Printers, Networking products and Surveillance
system. Network Installation/Configuration on Switches/Routers (Wired or Wireless).
-Access Points Configuration (LAN/WAN/WLAN). Implements Security & Cabling Data Networks.
-Knowledge in all available desktop operating system. Hardware/Software Installation, Drivers and
-Updates. Monitor site technical support personnel’s performance (PC Assembly, On-field/Online
Support).
-Provides quick service, specific end time on all home-office service call.
2004
-
2006
Sirlitz Consumer Electronics
(IT Technical Head)
-Provides repair/troubleshooting PC, Laptops, Servers, Printers, Networking products and Surveillance
system. Network Installation/Configuration on Switches/Routers (Wired or Wireless).
-Access Points Configuration (LAN/WAN/WLAN). Implements Security & Cabling Data Networks.
-Knowledge in all available desktop operating system. Hardware/Software Installation, Drivers and
-Updates. Monitor site technical support personnel’s performance (PC Assembly, On-field/Online
Support).
-Provides quick service, specific end time on all home-office service call.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.