2008
Bachelor of Science in Hotel and Restaurant Management
University of Batangas
More Info About Me
Self-motivated and emphatic customer service specialist with 10+ years of experience providing solutions for customers’ questions and complaints with attentiveness and understanding. I am always enthusiastic to learn and undertake new challenges. Even though I take my work seriously, I do have a good sense of humor. As a virtual assistant, I take great care of my clients by giving them assurance that I will help them run things in a smooth way.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
Onyx CenterSource
(Support Operations Specialist)
• Responsible for various back-office support functions dealing with commission recovery and reconciliation services for client hotel and travel agencies.
• Correspond and process email support requests to facilitate commission status /claims for client hotel and travel agencies.
• Initiate voice follow-ups whenever necessary to recover outstanding commission claims for client hotel and travel agencies.
2011
-
2017
Alorica
(Customer Service Representative)
• Assign hotel reservations to guests to one of the leading Hotel and Casino chains in the United States, ensuring this function is efficiently performed in a quality-oriented environment.
• Respond to customer queries efficiently.
• Manage and resolve customer complaints.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.