2009
Bachelor of Secondary Education (Major in English)
National Teachers College
More Info About Me
I am a Customer Support Champion. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Midway Dental
(Customer Service / Admin Assistant)
-Analyzed and reviewed complex and detailed data to ensure
accuracy and completeness.
-Conduct competitive analysis for products being sold by other
online suppliers.
-Creates purchase orders, quotes, and invoices for customers.
-Transcribing PDF files into a spreadsheet, compiling, verifying
the accuracy, and sorting information for computer entry.
-Performed web research or converting items vs competitors.
-Processed SKU transfers.
-Processed free goods redemption or promotional products for
customers.
-Pull back order reports for each customer and email those
reports to them.
-Placing, cancelling and tracking orders for customers.
-Built a strong working knowledge of company procedures and
protocols.
-Remained flexible, adaptable, and punctual.
-Monitoring inventory, product availability, and backorders.
-Trusted to analyze and interpret data, and handle all
shipments, deliveries, and material orders.
-Assisted supervisors and employees with daily tasks related to
order fulfillment. Creating shipping labels for returns. Sending
emails to suppliers for any product update or ETA.
-Reported issues with products or packaging defects to
supervisors.
-Upload product, update description and pricing in database or
website.
-Other ad-hoc tasks.
-Pull daily, weekly, monthly and yearly reports for the
customers in Epicor and store them in Shared Drive.
2011
-
2018
General Motors
(Senior Customer Relations Specialist)
-Maintaining a positive, empathetic, and professional attitude
toward customers at all times.
-Doing outbound calls to dealers to verify if they still need the
order which is in BO.
-Communication with various channels such as Account
-Managers, Supply Chain, and Engineering Teams to check the
availability of the product.
-Acknowledged and resolved customer complaints. Performed
part updates in the Integrated Management System (IMS).
-Updated dealer information in Siebel CRM.
-Answered customers' queries through email and calls.
-Performed outbound calls to dealerships to verify if they still
need the parts on backorder.
-Worked to achieve high customer satisfaction rates by providing
optimal customer service.
-Brought forth excellent customer service skills and a
commitment to customer satisfaction.
-Worked with Lead Agents and Product Development
departments to enhance overall customer experience.
-Accurately verified information and updated information
databases as necessary.
-Called all possible sprinting dealers on the locator to check if
they have the available part for the sprint.
-Placed and cancelled orders for the customer in IMS, and
tracked orders using different carriers such as UPS and FedEx.
-Built a strong working knowledge of company procedures and
protocols.
-Monitor all the part numbers assigned by the lead and update
them in IMS.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.