Hi! I’m Wil, an experienced Customer Service Representative, Cold Caller, and Virtual Assistant with a strong background in US-based telecom , health care and business campaigns. I specialize in delivering excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction. As a cold caller, I confidently engage prospects, handle objections, and support your sales efforts. I’m also skilled in providing administrative support such as data entry, calendar management, email handling, and CRM updates—helping you stay organized and focused on growing your business. Reliable, detail-oriented! I am a reliable and adaptable team player who values structure and clarity. While I may be initially cautious in new situations, I am capable of learning and growing. My strengths include my attention to detail, ability to follow through, and commitment to maintaining a positive work environment. , I’m ready to assist your team and contribute to your success
College of the Holy Spirit Manila
A sales technique where representatives reach out to potential customers who have not previously expressed interest in the offered product or service.
For customer service representative I am providing information about products and services. While customer service supervisors manage the customer service team and ensure customer service standards are met
Helping with signal issues, device setup, or outages.
Tracking shipments, SIM card delivery, or return processing.
Taking over difficult or unresolved issues from agents.
Communicating team status, issues, or suggestions to leadership.
Calling leads to promote products/services and setting appointments with interested prospects.
Experience calling both individuals (e.g., healthcare campaigns) and businesses (e.g., marketing or service campaigns).
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