2016
Bachelor of Science and Information Technology
Carlos Hilado Memorial State College
More Info About Me
I am Wil, and I'd like to share a bit about myself. I was born and raised in the Philippines. I would like to describe myself as, friendly, analytical, and compassionate. In my free time, I love to do some editing using editing software. Looking ahead, I aspire to advance in my career. These goals motivate me and give me a sense of purpose.
My Skills and Competencies
Social Media Management
Real Estate Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Teleperformance Bacolod
(Travel Expert Representative)
2019
-
2020
Convergys
(CSA /technical support/Universal)
• Provide excellent customer service by assisting customers with technical issues, inquiries, and problem resolution related to cable internet and phone services.
• Troubleshoot and resolve technical problems and service disruptions by guiding customers through step-by-step solutions.
• Assist customers with account-related matters such as billing inquiries, service plan changes, and upgrades.
• Maintain accurate records of customer interactions, including the nature of the issue, troubleshooting steps taken, and the resolution provided.
2016
-
2019
Panasiatic Solutions
(CSR)
• Provide practical solutions and guidance to resolve issues related to phone, internet, and other telecommunication services.
• Assist customers with billing discrepancies, payment processing, and subscription changes.
• Identify opportunities to upsell or cross-sell telecommunications products and services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Expert
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms