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Bachelor of Science in Computer Science
Asian Institute of Computer Studies
Your Personal Genie in a Digital Bottle
"From BPO (business process outsourcing) agility to e-commerce mastery, I thrive on growth.
In my fast-paced BPO (business process outsourcing) career, I led teams through constant change, adapting to new processes, KPIs, and tech like a chameleon. This honed my resilience, learning agility, and tech savviness.
But my hunger for results led me to e-commerce, where I transformed two online stores from fledglings to soaring successes. As your e-commerce manager, I'll bring the same proactive, organized, and passionate leadership to your business. Think:
Social media magic: Engaging content, strategic scheduling, and community building that drives sales.
SEO knowledge: With a keen focus on optimizing online visibility, implementing SEO strategies that elevate the website's rankings and attract targeted organic traffic.
Executive-level efficiency: Time management, scheduling, and organization that frees you to focus on the big picture.
My diverse skillset, growth mindset, and unwavering dedication are the ingredients for a partnership that yields mutual success.
Let's talk about how I can take your business to the next level."
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Search Engine Optimization
Executive Assistance
Certificates
My Experience and Education
September, 2024
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Present
Global Impact Consultancy
(Executive Assistant (Part-Time))
*Handling a range of administrative tasks, including managing schedules, organizing meetings, taking meeting minutes, and maintaining an organized filing system.
* Monitoring, managing, and filtering emails to ensure prompt responses and following up on key communications. Handling correspondence with professionalism and confidentiality.
* Arranging domestic and international travel for team members, including booking flights, hotels, and transportation. Ensuring travel itineraries are well-organized and communicated in advance.
* Conducting research on various topics as needed, providing concise and accurate summaries to support decision-making processes.
September, 2024
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Present
Servexo Protective Services
(Operations Specialist - Manager on Duty)
*Supervising and ensuring security officers perform their duties effectively during shifts.
* Guaranteeing officers complete rounds, submit reports on time, and adhere strictly to schedules.
* Actively monitoring officer GPS locations and attendance to maintain operational accuracy.
* Overseeing scheduling, and efficiently securing coverage for vacant shifts, call-offs, and planned absences.
* Maintaining clear and prompt communication with clients and officers via phone, text, and email.
* Proactively informing clients about no-shows and providing timely updates on relief status.
* Collaborating closely with supervisors, managers, and headquarters to coach, counsel, discipline, train, and manage security officers for optimal performance.
* Ensuring the smooth operation of remotely managed accounts by providing consistent support.
* Responding swiftly to emergencies, call-offs, and scheduling conflicts to maintain operational continuity.
*Directing dispatch and scheduling activities as needed to meet service requirements.
*Monitoring team performance, investigate issues, and resolve conflicts efficiently.
*Preparing thorough reports, conducting interviews, and enforcing company policies with authority.
*Issuing verbal warnings and escalating disciplinary actions to the Security Manager when necessary.
*Answering phone calls professionally and maintaining courteous, effective communication.
*Executing tasks assigned by management with precision and results-driven mindset.
February, 2024
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July, 2024
Rosedale Livery
(Operations Specialist)
*Spearheaded optimal scheduling and operational excellence by supervising AI dispatch systems.
*Empowered drivers and boosted overall efficiency by providing information and preparing schedules.
*Delivered exceptional customer service by handling reservations, inquiries, and feedback with
professionalism and swift resolution.
*Generated insightful reports to elevate company performance through data-driven analysis.
April, 2023
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January, 2024
GiftWows | World of Gifts
(Ecommerce Manager)
*Managed two US-based e-commerce stores, ensuring seamless customer experiences
*Resolved client issues related to fulfillment, returns, payments, chargebacks, and more
*Conducted product research, managed listings, and performed reporting/analytics.
April, 2021
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May, 2023
IGT Solutions Inc
(Operations Team Manager)
*Conducted final interviews for agent roles in-office and at job caravans, assessing candidates' fit
for the team and campaign.
*Oversaw a high-performing team handling voice, email, chat, and messaging for a travel campaign,
ensuring adherence to standards.
*Implemented coaching and mentoring programs to elevate team skills and performance.
*Identified and addressed performance roadblocks through data analysis using spreadsheets and
Tableau.
*Leveraged data insights to drive informed decision-making and operational improvements.
*Championed cross-functional collaboration with quality assurance, customer satisfaction, learning and
development, and HR teams to enhance efficiency.
*Created and managed detailed reports to track team performance, project progress, and key metrics.
*Assumed the role of onboarding lead from October 2021 to November 2022, supervising trainees, and team leads, and working closely with trainers. customer experience analysts and quality assurance team. Also contributed to the expansion initiative, surpassing the initial projection of 65 agents and reaching over 400 employees.
*Assumed leadership of a new business venture as the project lead, steering the team's expansion from 25 agents to 185 within 6 months.
April, 2019
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April, 2021
IGT Solutions Inc
(Travel Consultant)
*Exemplified exceptional customer service by handling calls, chats, emails, and messaging across diverse
travel needs.
*Supported clients worldwide with hotel and non-hotel reservations, addressing amendments,
cancellations, and concerns.
*Resolved customer issues related to online payment fees and ensured a smooth travel experience.
*Managed hotel and non-hotel accommodations, including room allotments, property issues, and client
inquiries.
*Handled complaints related to properties, ensuring accurate bookings and addressing mismatches or
invoice issues.
*Collaborated with various online travel agencies to resolve booking concerns and requests.
*Regularly achieving monthly Key Performance Indicators (KPIs).
My Services
SEO
Grow visibility, outrank competitors, and draw in customers. Increase conversions, drive organic traffic, and thrive.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistance
Proactively support a dynamic executive team, doing essential professional duties and confidential personal requests.
Testimonials
Shannen Elizabeth Domondon
"I've had the privilege of working alongside Weylor as his Assistant Manager for some time, and I can confidently say that he's not just a team manager – he's a true champion of customer experience. His dedication, passion, and leadership have consistently impressed me and made a lasting impact on both our team and our customers."
Paulo Tajon
"I've been witnessing Weylor's operational magic for over two years and can confidently say that precision meets innovation in his every move. His ability to streamline chaos translates seamlessly to any space, including virtual ones. Expect efficiency with a smile, empathy-fueled problem-solving, and results that exceed expectations. Weylor's virtual touch will not only assist clients, but will also boost them."
Alexandra Antoci
"Weylor demonstrated a sincere interest and enthusiasm in the job, by taking the initiative on many occasions, as well as by asking proper questions. He is a fast learner and he works very well as a team member, as well as independently. He follows instructions properly and communicates accurately and efficiently. His attitude is always positive."