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Bachelor of Science in Computer Science
Asian Institute of Computer Studies
Your Personal Genie in a Digital Bottle
"From BPO (business process outsourcing) agility to e-commerce mastery, I thrive on growth.
In my fast-paced BPO (business process outsourcing) career, I led teams through constant change, adapting to new processes, KPIs, and tech like a chameleon. This honed my resilience, learning agility, and tech savviness.
But my hunger for results led me to e-commerce, where I transformed two online stores from fledglings to soaring successes. As your e-commerce manager, I'll bring the same proactive, organized, and passionate leadership to your business. Think:
Social media magic: Engaging content, strategic scheduling, and community building that drives sales.
SEO knowledge: With a keen focus on optimizing online visibility, implementing SEO strategies that elevate the website's rankings and attract targeted organic traffic.
Executive-level efficiency: Time management, scheduling, and organization that frees you to focus on the big picture.
My diverse skillset, growth mindset, and unwavering dedication are the ingredients for a partnership that yields mutual success.
Let's talk about how I can take your business to the next level."
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Search Engine Optimization
Executive Assistance
Certificates
My Experience and Education
2024
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Present
Rosedale Livery
(Operations Specialist)
Supervising AI dispatch system, ensuring efficient scheduling and operational excellence.
Assisting professional drivers with information and preparation for their schedules.
Handling reservations, inquiries, and feedback in English, demonstrating professionalism and efficiency.
Preparing operational reports and providing insights to management.
2023
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2023
GiftWows | World of Gifts
(Ecommerce Manager)
Managed two online stores and ensured smooth operations and functionalities. Managed product listings, including descriptions, pricing, and inventory levels. Tracked and reported on Key Performance Indicators (KPIs).
2021
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2023
IGT Solutions Inc
(Team Manager | Customer Experience Group)
Managed a team of agents handling various customer service channels including email, call, chat and messaging. Provided coaching and feedback to team members to improve performance. Optimized operational processes to enhance efficiency. Assumed the role of onboarding lead from October 2021 to November 2022, supervising trainees, team leads, and working closely with trainers. customer experience analysts and quality assurance team. Also contributed to the expansion initiative, surpassing the initial projection of 65 agents and reaching over 400 employees. Assumed leadership of a new business venture as the project lead, steering the team's expansion from 25 agents to 185 within a span of 6 months.
2019
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2021
IGT Solutions Inc
(Travel Consultant)
Assisted customers with travel arrangements and provided exceptional customer service. Handled inquiries, resolved issues and ensured customer satisfaction. Maintained up-to-date knowledge of travel products and services. Regularly achieving monthly Key Performance Indicators (KPIs). Enhanced customer satisfaction by ensuring a positive and seamless customer experience through attentive service and streamlined processes.
My Services
SEO
Grow visibility, outrank competitors, and draw in customers. Increase conversions, drive organic traffic, and thrive.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistance
Proactively support a dynamic executive team, doing essential professional duties and confidential personal requests.
Testimonials
Shannen Elizabeth Domondon
"I've had the privilege of working alongside Weylor as his Assistant Manager for some time, and I can confidently say that he's not just a team manager – he's a true champion of customer experience. His dedication, passion, and leadership have consistently impressed me and made a lasting impact on both our team and our customers."
Paulo Tajon
"I've been witnessing Weylor's operational magic for over two years and can confidently say that precision meets innovation in his every move. His ability to streamline chaos translates seamlessly to any space, including virtual ones. Expect efficiency with a smile, empathy-fueled problem-solving, and results that exceed expectations. Weylor's virtual touch will not only assist clients, but will also boost them."
Alexandra Antoci
"Weylor demonstrated a sincere interest and enthusiasm in the job, by taking the initiative on many occasions, as well as by asking proper questions. He is a fast learner and he works very well as a team member, as well as independently. He follows instructions properly and communicates accurately and efficiently. His attitude is always positive."