2014
Bachelor of Sciencein Hotel and Restaurant Management
Far Eastern University
A dynamic professional with a decade of diverse experience!
Hello! I'm Jayca, a driven professional with more than ten years of experience in data entry, customer support, lead development, and administrative assistance. I've achieved remarkable success in a variety of fields, including general trading, fitness, and business process outsourcing.
I love cooking and gardening, and I put a lot of creativity and attention to detail into everything I do outside of work. With my adaptable skill set and commitment, I'm prepared to assist your team and help you reach your objectives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Lead Generation
Customer Service
Data Collection
Certificates
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My Experience and Education
2023
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2024
Champs Sports Club
(Front of the house / Receptionist)
-Greet and assist members at the gym’s front desk with professionalism
-Answer phone calls, respond to emails, and handle inquiries regarding membership, class schedules, and facility information.
-Assist members with account inquiries, billing issues, and general customer service requests.
-Maintain accurate records of members, payments, and other relevant information using gym management software.
-Collaborate with other staff members to ensure smooth operations at the front desk and throughout the facility.
-Handle membership sales and retention. Make sure to provide accurate information about the packages.
2018
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2023
Fitness First MENA
(Lead Generation Specialist | Membership Sales and Retention Consultant)
-Generate new members by actively creating leads, following them up and converting them into new Fitness First members.
-Remain actively engaged with new and existing members to seek membership referrals.
-Build rapport with prospective members to identify their needs and demonstrate how the facilities and offerings at Fitness First can help them to achieve their health and fitness goals.
-Work as a team to successfully exceed the membership sales targets and KPI's by providing first-class customer experiences.
2017
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2018
Margoun General Trading LLC
(Data Entry | Personal Assistant)
-Accurately enter data into databases and spreadsheets.
-Keep websites and online accounts up-to-date with current product info and listings.
-Organize digital files and documents for easy access and accuracy.
-Manage communication channels, responding to client inquiries and complaints promptly.
-Provide professional assistance to visitors and handle deliveries.
-Perform routine office tasks such as filing and managing supplies.
2015
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2016
Asia Soz FZE
(Accountant Assistant | Data Entry)
-Efficiently handled and prioritized all outgoing and incoming correspondence, including emails, letters, and packages, ensuring timely and accurate communication within the organization.
-Managed petty cash transactions, accurately recording expenses, reconciling balances, and maintaining detailed records for auditing purposes.
-Issued invoices to customers and suppliers, accurately capturing billing information, terms, and payment details to facilitate smooth and timely transactions.
-Prepared cheques and facilitated bank transactions, ensuring accuracy and adherence to financial policies and procedures.
-Received, analyzed, and modified invoices from suppliers, verifying the accuracy of information, resolving discrepancies, and updating records accordingly.
-Conducted data entry tasks with precision and attention to detail, efficiently inputting financial and transactional data into accounting systems or spreadsheets.
-Maintained organized and up-to-date records of financial transactions, invoices, and payments to support financial reporting and analysis.
-Adhered to strict confidentiality and data protection policies, maintaining the security and integrity of financial information and records.
2014
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2015
Sutherland Global Services | eBay
(Customer Service Representative | BPO)
-Decision making regarding customer accounts, including suspension and reinstatement, ensuring fairness and adherence to policies and procedures.
-Handle incoming customer requests professionally and ensure prompt and thorough resolution of issues, maintaining a high level of customer satisfaction.
-Maintain customer confidence and protect operations by handling sensitive information with confidentiality and integrity.
-Leverage my deep understanding of eBay processes and systems to provide accurate and up-to-date information to customers, assisting them in navigating the platform and resolving concerns.
-Communicate with customers in a clear and concise manner, demonstrating excellent verbal and written communication skills to convey information and instructions effectively.
-Collaborate with cross-functional teams, such as technical support or sales, to address complex customer issues and provide comprehensive solutions.
-Stay updated on eBay policies, guidelines, and best practices to ensure accurate and up-to-date assistance to customers.
-Troubleshoot customer issues and inquiries in real-time through chat support, ensuring prompt and accurate resolution to enhance customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Lead Generation Specialist
Responsible for finding and attracting potential customers, or "leads," for a business's products or services.
Customer Service / Chat / Email Support
Customer service that provide assistance to customers through written communication