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Business Marketing
Royal Christian College
More Info About Me
I am a flexible person seeking employment which will allow development, growth and make use of my existing skills.
I’m a nice fun and friendly person, I’m honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well.
My Skills and Competencies
Data Entry
Customer service
CRM
Writing skills
Certificates
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My Experience and Education
2016
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2019
Teleperformance PH
(Customer Service Representative)
•Handled customer inquiries and suggestions courteously and professionally .
•Offered advice and assistance to customers, paying attention to special needs and wants.
•Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
•Responded to Customer request for products and services.
2021
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2023
Concentrix
(Technical Chat Representative)
•Handled inbound chat conversation from various website.
•Resolves customer complaints by identifying problems, suggesting solutions and implementing corrective actions.
•Provided online demonstrations to educate customers on product features and online help resources.
•Followed up with customers about resolved issues to maintain high standards of customer service.
2020
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2021
Live2Sell
(Appointment Setter)
•Set appointment with salespeople and potential customers.
•Utilize CRM system to track and manage leads, keeping appointments organized.
•Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
•Addressed clients inquiries and Updated database information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.