Business Marketing
Royal Christian College
I am a flexible person seeking employment which will allow development, growth and make use of my existing skills.
I’m a nice fun and friendly person, I’m honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well.
Royal Christian College
•Handled customer inquiries and suggestions courteously and professionally .
•Offered advice and assistance to customers, paying attention to special needs and wants.
•Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
•Responded to Customer request for products and services.
•Handled inbound chat conversation from various website.
•Resolves customer complaints by identifying problems, suggesting solutions and implementing corrective actions.
•Provided online demonstrations to educate customers on product features and online help resources.
•Followed up with customers about resolved issues to maintain high standards of customer service.
•Set appointment with salespeople and potential customers.
•Utilize CRM system to track and manage leads, keeping appointments organized.
•Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
•Addressed clients inquiries and Updated database information.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.