Tasha Avon Untalan lovingly know as Von is an innovative freelancer who combines creativity, expertise, and a strong work ethic to deliver exceptional results. With a diverse skill set and a passion for excellence, Von has proven experience in various domains, including social media management, content creation, customer service, and project coordination. With an eye for detail and a strategic mindset, Von consistently exceeds client expectations by providing tailored solutions, engaging content, and exceptional customer support. Whether it's developing compelling social media campaigns, managing projects seamlessly, or providing top-notch customer service, Von brings a unique blend of professionalism, creativity, and dedication to every project. Collaborate with Von for exceptional freelance services that drive results.
ICC
Paraclete Learning Center
Healthcare Customer Service Advocate
Experienced Social Media Manager | Digital Marketing Expert | Content Strategist. Proven success in impactful campaigns, brand exposure, engagement. Expert in strategy, content creation, community building, data insights, influencer collab, crisis management. Achievements: increased awareness, impressions, launched influential campaigns, enhanced satisfaction. Proficient in industry tools, stays updated with trends and best practices.
Provide exceptional customer support and resolve inquiries promptly.
Develop product knowledge and assist with order processing.
Maintain positive customer relationships and accurate records.
Identify process improvements and communicate effectively.
Manage workload to meet service level agreements.
Demonstrate problem-solving and communication skills.
Support sales team with prospecting, lead generation, and follow-ups.
Provide administrative support, manage inquiries, and coordinate sales materials.
Handle group booking inquiries, negotiate contracts, and ensure accurate reservations.
Collaborate with internal departments for seamless event logistics.
Build positive client relationships, respond promptly, and deliver exceptional service.
Generate sales reports, analyze data, and provide insights for sales strategies.
Coordinate group events, including venue selection and logistics.
Maintain effective communication channels with internal stakeholders.
Stay updated on industry trends and contribute to the sales strategy.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Cold Calling, Customer Support, Appointment Setting
Hello - Thank you for this opportunity to praise Tasha. She was amazing! Tasha went out of her way early this morning to move me off the waiting list and into confirmed rooms so that we will be able to walk to and attend my daughter's graduation at Dickinson this coming spring. We stayed with you a year ago and loved the hotel (especially the location, cleanliness & photo-op boards in the lobby) and I am so grateful to Tasha for making it possible for us to stay there during this upcoming special event. I was nearly moved to tears of gratitude! Tasha provided exemplary service and attention!
I preface my review by saying I've worked in Sales, Service, & Leadership for 2+ decades. Tasha was professional, speedy yet thorough, and efficient. She made sure I got the best rate and didn't have to jump through hoops messing with online accounts. She informed me about Choice Rewards and got me enrolled then transferred me to an operator who I bought a vacation package from. I'm very happy with my entire experience today.
