Bachelor of Science in Hotel and Restaurant Management
Batangas State University
A dedicated and diligent individual with impeccable customer service, marketing knowledge, and has a keen eye for detail. Driven and hardworking with the ability to effectively communicate administrative needs and customize appropriately. Always well-presented and can work under pressure. A strong communicator willing to take instructions and a great team player who can effectively multitask with great accuracy. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals.
For the past years that I have been working, I was able to be the youngest crew member of the Royal Caribbean Cruise Lines LTD and one of the fewest fresh graduates who was given a chance to work onboard. After that, I started working for a multinational corporation which allowed me to improve my communication skills as well as my understanding of international culture and preferences. A year after, I met the owner of a well-known local resort in our province and she then asked me to work as the general manager of her beloved Baia Elanora. I honed my administrative, marketing, accounting, and finance skills, as well as my critical thinking ability with the opportunity that I was given. Following that, I began working as a sales representative in the BPO industry who offers literary and marketing services. I persistently hit and exceeded my quota and was rewarded as the top sales agent of the company across all branches and was promoted as a sales supervisor.
Batangas State University
• Generating sales and closing services for our clients using solid arguments to prospective authors.
• Creating marketing plans for our clients that leads to company sales. Build relationships with clients and attends to their requests and manage time creatively.
• Works as the upfront personnel to potential and sold clients.
• Communicates with the production department to ensure all request and demands are followed.
• Manages all the aspects of the hotel operation
• Provides leadership and strategic planning to all departments in support to our service commitment maximized operation and guest satisfaction.
• Manages on-going profitability of the hotel, ensuring revenue and satisfaction targets are met and exceeded.
• Lead in all aspects of business planning.
• Always well-presented and an ambassador for the brand and the company.
• Ensures that all customers were all treated well and making every moment right for them. Making every beverage perfect for the customers.
• Implements the importance of being a Starbucks Partner.
Analyze engagement data, identify customer interaction trends, and plan digital campaigns to develop an online community
Professionally handles product and client information and types it into electronic format or any database system
Promote companies' products and services by developing creative and engaging marketing materials, platforms and websites