2017
Bachelor of Science in Business Administration Major in Human Resource Management
University of Mindanao
More Info About Me
Hello! You can call me Von. I am a virtual assistant who is driven individual, constantly striving for excellence and embracing challenges with a determined spirit. My dedication and perseverance are unmatched, as I continuously seek opportunities to learn and grow. I have a positive attitude and ability to adapt to any situation.
I am good at building relationships with coworkers. I have the passion for dealing with people and I enjoy working to a set, organized structure where maintaining confidentiality is essential.
I am a strong team worker, in order for me to resolve and finish my daily tasks. I am also comfortable working under pressure because I realized that I am at my best working under pressure.
And lastly, I am that kind of person who strives hard, as much as possible and I always do my best to never let others down and act as a positive role model to others.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
February 2023
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2025
EMS Global Staffing Solution
(Recovery Officer - PAY2DAY Elite Collector-)
- Assist t in the recovery or unpaid loan debts
- To ensure the most effective method of debt recovery is used whilst taking into account all the customer’s circumstances
- Negotiate arrangements for settling outstanding arrears, ensuring that prompt action is taken in cases where arrangements are not honored
- Maintain a close working relationship with other teams, managers and Canadian Clients
- Respond to inbound and outbound calls, personal and written enquiries in accordance with the
customer care standards maintaining a professional manner at all times
2022
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2022
IKIGAI ANIMATION STUDIO
(HR Associate)
- Administers various human resources plans and procedures for all company personnel and assists in the development and implementation of personnel policies and procedures
- Counsels and guides HR Team and Admin Team on appropriate performance management measures; assists managers in writing corrective action memos and other documentation and performs necessary follow-up
- Coordinates recruitment process and initiates recruitment ads; reviews applications/resumes; assists managers with screening applicants; ensure procedures make offers
- Partners with HR Head and HR Processing Officer to plan, analyze, and develop staffing needs and determine the organizational structure
- Conducts new hire employee orientations, apprises employees of benefit options, and accurately completes required paperwork for new staff members
- Counsels’ employees regarding human resources policies, procedures, and practices
- Identifies employee needs with regard to performance problems, training options, and career development and makes recommendations accordingly
- Assists in the evaluation of reports, and decisions, recommends new approaches policies, and procedures to effect continual improvements in the efficiency of the department and services performed
- Provides human resources-related training and can act as a trainer for training development as needed and appropriate, addressing areas such as performance counseling and employee
- Monitors performance evaluation process
- Perform non-human resources-related administrative and operational duties
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EMAX Business Center Philippines
(HR Associate / Recruitment)
- Involved in the day-to-day operations of the company
- Place adverts when there are job vacancies or openings
- Screen applicants’ applications to determine if those are in line with or who followed the stated application procedure
- Schedule and conduct interviews for the company
- Engage in the training of newly recruited staff so as to ensure that they are properly guided and are in the know of company rules and regulations
- Schedule and lead inter-departmental meetings within the company
- Carry out conflict resolution amongst employees
- Responsible for sourcing and screening and preparing the necessary pre- employment requirements
- In charge of scheduling and coordinating internal, in-house, and external
seminars, training, and conferences.
- Ensures proper coordination of orientation programs for newly hired employees
- Responsible for monitoring and timely completion of performance evaluation of employees
June 2021
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December 2021
Expert Owl (Work From Home)
(Real Estate Cold Caller)
- Prospects with the dialer and scripts we provide
- Choosing dispositions for prospects based on cold call
- Schedule follow-up calls
- Regular meetings before each shift
- Use of a time tracking app
- Updating results at the end of the shift
- Possible prospects to be endorsed to manager
February 2019
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February 2021
VXI Global Solutions
(Account Associate II - AT&T Swivel - Chat & Calls)
- I am managing incoming calls and chats and customer service inquiries and concerns
- Handles two customers in chat with different issues, and concerns and fully resolves
them to achieve satisfaction
- Handles two customers with different requests and processes them successfully
to avoid repetitions.
- Achieve goal for the KPI scores not only individually, but as well as a team
- Analyze and provide information on billing issues
- Identifying and assessing customers’ needs to achieve satisfaction
- Ability to fully understand another person’s emotions and their point of view
- Time management skills and ability to multitask and prioritize work
- Patience and flexibility in dealing with irate customers with their concerns, requests, and resolving issues.
- Handle sensitive information in a confidential manner
- Generating sales leads that develop into new customers
- Customer concerns are fully resolved to achieve satisfaction and content 100%
January 2019
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February 2019
CONCENTRIX
(Sales Representative - Sales 1800-Folwers.com)
Seasonal Account
December 2017
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December 2018
IBEX Global Davao
(Advance Billing Specialist - AT&T High Frequent Callers)
AT&T (High Frequent Callers)
- I am managing incoming calls of customer service inquiries and concerns
- Handles two customers in chat with different issues, and concerns and fully resolves them to achieve satisfaction
- Handles two customers with different requests and processes them successfully to avoid repetitions.
- Achieve goal for the KPI scores not only individually, but as well as a team
- Analyze and provide information on billing issues
- Identifying and assessing customers’ needs to achieve satisfaction
- Ability to fully understand another person’s emotions and their point of view
- Time management skills and ability to multitask and prioritize work
- Patience and flexibility in dealing with irate customers with their concerns, requests, and resolving issues.
- Handle sensitive information in a confidential manner
- Generating sales leads that develop into new customers
- Customer concerns are fully resolved to achieve satisfaction and content 100%
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.