2009
Bachelor of Arts in Mass Communication
Saint Mary's University, Philippines
Vivian—Your Fresh, Fierce VA Ready to Elevate Your Business!
I’m a mom of two with a passion for growing my skills and spreading laughter! I love teaching and always enjoy learning new things. On the side, I'm an aspiring comedian, sharing laughs through my funny videos on social media.
I graduated with a Bachelor of Arts in Mass Communication, which kick-started my creative journey. Along the way, I’ve gained experience in teaching, insurance planning, customer service, and quality assurance, all of which have sharpened my communication skills—skills I’m excited to use in my virtual assistant journey.
Let’s connect and make things happen—while having a little fun along the way!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2024
Engoo by Bibo Global Opportunity, Inc. ( Makati City, Philippines)
(ENGLISH TUTOR (Part-time))
Assesses student language skills and develops customized lesson plans.
ŸPlans lessons appropriate for skill levels and learning styles.
ŸInstructs on English language skills including grammar, vocabulary, pronunciation, and conversation.
ŸProvides feedback and identifies areas for improvement.
ŸAdapts teaching approach to cultural differences of students
2018
-
2024
Sun Life Philippines ( Makati City, Philippines)
(INSURANCE ADVISOR)
Sells and services insurance policies to clients.
ŸGenerates new business by prospecting and selling policies to individuals and businesses
ŸAssesses potential policyholders' risk to determine necessary coverage and premiums
ŸCreates comprehensive financial plans for clients
ŸHelps clients file insurance claims and ensures efficient handling
ŸProvides investment advice aligned with clients' financial goals and risk tolerance
ŸMaintains client relationships for satisfaction with policies and services
ŸEnsures business practices and policies are in compliance with state and federal laws and regulations
2016
-
2018
iQor Philippines | Clark
(Customer Service Rep | Quality Analyst)
Responded to customer inquiries and resolving complaints related to telecommunications services
Processed service orders and requests, including installation, activation, and cancellation of services
Analyzed customer needs and suggested appropriate services and solutions
Promoted and sold telecommunications products and services to customers
Performed the role as a CS Dealer Support Group by assisting store sales representatives in troubleshooting
and account activation, enabling them to focus on selling and closing deals
Monitored and evaluated inbound and outbound interaction quality as quality analyst
Implemented quality assurance policies, procedures, guidelines and processes
2010
-
2016
iTouchPoint Softech Pvt. Ltd. | Quezon City, Philippines
(DIRECTORY ASSISTANCE REPRESENTATIVE)
Handled a large volume of inbound calls ranging from 80-100 calls per shift
Assisted customers in finding phone numbers, addresses, or names in residential and business directories
Listened to customer requests and provided accurate and timely information
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.