2017
Bachelor of Science in Hospitality Management
Colegio de San Juan de Letran - Bataan
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
BDO Unibank Inc
(Marketing Assistant)
- Managing client accounts, including opening and closing accounts, processing transactions, and updating client information as needed.
-Assisting in Responding to Customer Inquiries and feedback through marketing channels.
-High level of Organization and Attention to Detail.
-Addressing client concerns and resolving issues promptly and efficiently to maintain positive client relationships.
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BDO Unibank Inc
(Client Service Associate)
- Providing assistance to clients by answering inquiries, resolving issues, and ensuring high levels of client satisfaction.
- Responsible for providing accurate, efficient and timely processing over-the-counter transactions pertaining to deposits, withdrawals, payment, foreign currencies and other miscellaneous transactions.
2017
-
2019
Costa Coffee Philippines
(Barista)
- Providing excellent customer service by taking orders, offering recommendations, and ensuring a friendly and efficient service experience.
- Being adaptable and able to work under pressure in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.