2004
BSeD - Major in Biology
Mindanao State University - Iligan Institute of Technology
More Info About Me
With my 14 years of experience in the BPO industry, I had relevant experience in sales, technical support, and customer service for both voice and chat. I have strong social and interpersonal skills that help me in dealing with customers, agents, and clients easily. I focus on delivering quality, dignified work ethics, and meeting metrics set by the client. And with my 5 years as a work-from-home employee, I wore different hats as a virtual assistant which mold me into what I am today.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2023
BFiTT
(Client Care Manager)
-Team Management - follow-up coaches for their client assignments
-Project management - follow-up project/tasks completion
-Create process flow with the use of a project management tool and SOPs
-Coordinate and strategize client engagement and lead generation
-Update calendar and appointments
-Allocate transactions in MYOB/Xero
-Process claims (DVA, Plan Management, Portal Management, and Self- managed claims) Email managemen
2019
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2022
Intelligent Technical Solutions
(Client Account Manager)
-Create quotes/proposals for clients' requests.
-Process order/s once the client approved the quote.
-Check vendors' product availability Project management Monitor client project status and provide client updates.
-Schedule client meetings and onsite visits.
-Prepare a business review presentation or Strategic Business Review.
-Outbound call to check the client’s current condition
2018
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2019
Kevin Orthopedic
(Customer Support/ General Virtual Assistant)
Assist website developer in updating the company's website through Shopify Update leads in Ontraport Update tasks and projects using Asana (knows Trello as well) Handled inbound and outbound calls Call patients to schedule appointments and update through Acuity Contact clinics/doctors for collection or pending dues, and orthotics/brace shipping updates Process invoice and reports using Quickbooks online Manage content posting through Facebook and IG
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon VA
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.