2023
Humanities and Social Sciences
Talavera National High School
More Info About Me
Hi, I’m Vincent Ubaldo, a highly skilled General Virtual Assistant with two years of experience helping businesses and entrepreneurs stay organized, productive, and efficient. I specialize in administrative support, task management, email and calendar organization, data entry, and customer service.
With a keen eye for detail and a results-driven approach, I take pride in streamlining workflows, improving processes, and ensuring that day-to-day operations run smoothly. Whether you need assistance with scheduling, research, or handling digital tools, I’m here to lighten your workload so you can focus on what matters most—growing your business.
Let’s collaborate and make productivity effortless!
My Skills and Competencies
Data Entry
Customer Support
Email Management
Report Organization
Certificates
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My Experience and Education
2021
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2024
Freelance (Shopify E-commerce Store)
(Customer Service Representative)
Managed and responded to customer inquiries via email, providing timely and professional assistance.
Handled order-related concerns, including tracking updates, refunds, cancellations, and product inquiries.
Maintained customer satisfaction by resolving issues efficiently and ensuring a positive shopping experience.
Worked closely with the store owner to streamline customer support processes and improve response times.
Used Shopify’s backend system to check order statuses, update customer details, and process returns.
Assisted in drafting FAQ responses and template replies to improve customer communication.
2021
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2023
E-Commerce Store
(Customer Service)
Oversaw day-to-day office operations, improving efficiency by implementing new procedures.
Prepared and reviewed financial reports, assisting in the management of budgets.
Managed team communications, ensuring clarity and effective information dissemination.
Conducted data entry and maintained databases, ensuring accuracy and confidentiality.