BS Nursing
Chinese General Hospital College of Nursing
Hello! I'm Ravien, known as such among my friends. With a background in BS Nursing, I began my career as a medical assistant, providing both administrative and clinical support. Transitioning to home health nursing, I cared for numerous patients, particularly elderly individuals with terminal illnesses.
In 2016, I entered the BPO industry as a customer service representative, where I honed my skills in understanding customer needs and delivering quality service. With the shift to remote work during the pandemic, I adapted quickly and found increased productivity and work-life balance.
Combining my customer service expertise with my creative skills, I aim to provide excellent support and deliver visually appealing content. Always eager to expand my knowledge and skill set, I look forward to making a positive impact for any client I work with.
Chinese General Hospital College of Nursing
Responsible for managing and addressing the needs of our clients' customers, specifically focusing on individuals preparing for cosmetic operations.
Providing comprehensive customer support through email and phone communication, order processing, research, and issue resolution to ensure timely and satisfactory resolution of inquiries and requests.
Delivering exceptional customer service by addressing complaints, conducting thorough research to identify solutions, and promptly implementing necessary corrections to ensure customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Professional responsible for managing the schedules and communications of key executives in their company.