1990
BS Nursing
Chinese General Hospital College of Nursing
More Info About Me
Hello! I'm Ravien, known as such among my friends. With a background in BS Nursing, I began my career as a medical assistant, providing both administrative and clinical support. Transitioning to home health nursing, I cared for numerous patients, particularly elderly individuals with terminal illnesses.
In 2016, I entered the BPO industry as a customer service representative, where I honed my skills in understanding customer needs and delivering quality service. With the shift to remote work during the pandemic, I adapted quickly and found increased productivity and work-life balance.
Combining my customer service expertise with my creative skills, I aim to provide excellent support and deliver visually appealing content. Always eager to expand my knowledge and skill set, I look forward to making a positive impact for any client I work with.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2024
Medi Makeovers
(Virtual Assistant)
Responsible for managing and addressing the needs of our clients' customers, specifically focusing on individuals preparing for cosmetic operations.
2019
-
2021
Telus International Philippines
(CSR Operations II)
Providing comprehensive customer support through email and phone communication, order processing, research, and issue resolution to ensure timely and satisfactory resolution of inquiries and requests.
2016
-
2019
Tech Mahindra
(Associate Customer Support)
Delivering exceptional customer service by addressing complaints, conducting thorough research to identify solutions, and promptly implementing necessary corrections to ensure customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.