2008
BS Nursing
Olivarez College
My Skills and Competencies
Social Media Management
REVA
Data Entry
Content Creator
Certificates
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My Experience and Education
2012
-
2022
Genpact Services LLC
(Customer Service Representative)
Process Developer in a healthcare account that focuses mainly in collections and as well as customer service. Was skilled and cross trained in five lines of business. (HCC, Duane Reade, ESG, ARWP and 3PPQ
- SME (subject matter expert) on the current LOB (handling reports, monthly pkt and CMS)
- Handling patients in billing inquiry and payments
- Deals with balance disputes, insurance update and account for internal review
- Doing inbound and outbound collections as well as processing works
- Doing Q’A s for the previous team and some reports that needs to be send to billing analyst
2010
-
2012
24/7 Customer Philippines Inc
(Customer Service Representative)
Customer service representative under Optus Prepaid to Post-paid Customer Care, it is a telecommunication company base in Australia.
Job Descriptions:
- Handling customers in activating a service
- Do basic troubleshooting for mobile phones
- Providing information for the customers charges, rate plan and partitions
- Assist customers on billing inquiry and disputes
2008
-
2010
AIG-BPSI
(Customer Service Representative)
Customer service representative in CCIC under General Insurance in AIG-BPSI (July 2008-Nov. 2009), but now known as CTOM under CHARTIS (Dec, 2009- Nov, 2010).
Job Descriptions:
- Handling medical providers, calls an average of 50- 100 calls per day (inbound)
- Providing information and assistance in helping medical providers to look for a claim/report of an injury
- Assisting providers to see if a payment was made for their service to the patient under worker’s compensation claim
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Deliver quality customer care