Bachelor of Science in Industrial Engineering
Polytechnic University of the Philippines
Hello! I'm Viel, a detail-oriented and highly dedicated Virtual Assistant with a diverse background in process engineering and technical support. With over six years of experience as a process engineer and a solid foundation in technical support, I bring a unique blend of analytical, problem-solving, and communication skills to the table.
Throughout my career, I've honed my abilities in data analysis, planning, and data entry, and I’ve developed a knack for providing clear, effective communication and tailored solutions. I am a fast learner, patient, and always ready to embrace new challenges, adapting my skills to meet the needs of my clients.
As a creative thinker with a background in industrial engineering, I also have a passion for graphic design and creative writing. While still mastering graphic design, I bring a fresh, creative perspective to problem-solving and client engagement. My hobby of painting has further enhanced my attention to detail and ability to think outside the box.
I am committed to providing excellent service and creating positive, respectful working relationships with all of my clients. I’m excited to bring my technical expertise, creativity, and strong work ethic to help you achieve your business goals.
Polytechnic University of the Philippines
in-charge in remote troubleshooting of technical issues of solar panels and its components to provide customer support — case documentation and email support
main-in charge of process optimization and implementation of process improvement related to printed circuit boards, to achieve customer satisfaction
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.