Hey I am Venus

This Is Me

I’m a hospitality management student passionate about customer service and creating memorable experiences. As a freelance social media manager, I help businesses grow online with creative content and smart marketing strategies. With experience in both hospitality and digital marketing, I love connecting with people, solving challenges, and making a positive impact. Always eager to learn and grow, I’m open to new opportunities in hospitality, marketing, and customer experience.

Venus Ferrer Marasigan
Edmonton, Canada
vfmarasigan2209@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

General Virtual Assistant
Hospitality Management
Food and Beverage Operations
Front Office Operations
Social Media Manager
Email Management
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2026
Diploma in Hospitality Management

Northern Alberta Institute of Technology (NAIT)

2014
Bachelor of Science in Hotel and Restaurant Management

Batangas State University

Sept 2024 - Jan 2025
Rogers Place (Part-time)
(Concession Attendant)

- Food and Beverage Preparation.
- Customer Service.
- Cash Handling.
- Sanitation and Safety.
- Inventory Management.

June 2022 - Oct 2024
FlowChat
(Social Media Manager/Virtual Assistant)

- Social media platform posting, and engaging.
- Lead Generation and qualifying leads.
- Uploading embedded video training.
- Handling CRM pipeline.

Feb 2019 - Jan 2020
Abenson Ventures Inc
(Retail Support Services (Category Team Leader))

- Lead and support the team, reviewing performance to ensure optimal results.
- Analyze sales data and plan promotions to boost category performance.
- Ensure attractive product displays and adjust offerings based on customer feedback.
- Collaborate with departments and suppliers to maintain smooth operations and secure favorable deals.
- Address issues promptly and report on performance for continuous improvement.

Oct 2014 - Jan 2017
Shopping Center Management Corporation (SM Supermalls)
(Guest Services Assistant)

- Provide a warm, personalized welcome to guests, ensuring they feel valued.
- Anticipate needs, deliver tailored service, and resolve complaints efficiently.
- Engage with guests to exceed expectations and build loyalty.
- Prepare and serve refreshments promptly, meeting quality standards.
- Maintain organized, well-stocked inventory through daily checks.
- Submit detailed daily reports to support operational improvements.

June 2014 - Oct 2014
Technopark Hotel
(Front Desk Attendant)

- Greeting and Welcoming Guests
- Check guests in and out using hotel systems.
- Coordinate with other departments (housekeeping, maintenance, etc.) to resolve issues.
- Respond to inquiries and transfer calls to appropriate departments.
- Communicate guest requests or special requirements to housekeeping or other departments.

My Services

Social Media Management

Analyzing engagement data and identifying trends in customer interactions

Graphic Design

Defining requirements, visualizing and producing graphics such as illustrations, logos, layouts, and photographs.

Food and Beverage Operations

Providing excellent dining experiences. Engaging effectively with customers and staff.

Front Office Operations

Ensuring guest satisfaction. Clear and professional interaction. Handling multiple guest requests at once.


Works

Sample Works

Sample Logo Design

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Edmonton,
Canada
Email :
vfmarasigan2209@gmail.com


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