2013
Bachelor of Science in Information Technology
ABE INTERNATIONAL COLLEGE CALOOCAN CAMPUS
More Info About Me
I'm a highly motivated and organized individual witha passion for helping others.
Beyond my technical skills, I bring a strong sense of professionalism and dedication to every task. I thrive in fast-paced environments, maintaining composure under pressure while delivering high-quality work.
I'm excited about the opportunity to contribute my skills and make a positive impact.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Stefanini
(Helpdesk Technician II)
-Respond to incoming support requests via phone, email, and ticketing system in a courteous and professional manner.
-Troubleshoot hardware, software, and network issues, and provide remote assistance to users when necessary.
-Resolve technical problems independently or escalate to the appropriate teams for further investigation and resolution.
Install, configure, and maintain desktop hardware, software, and peripherals as needed.
2019
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2022
Orchid Cybertech
(Technical Support Representative)
-Responsible in answering inbound calls to the faults queue
-Responsible for Level 1 troubleshooting and fault resolution.
- Activation of diversions request whether due to fault or FFS Simple programming changes.
-Responsible in escalating issues to service team for necessary onsite visit and hardware issues.
2015
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2018
Transcom
(Technical Support Representative(Samsung ))
-Serve as the primary point of contact for customers seeking technical assistance with AV products via phone, email, and remote support tools.
-Diagnose and troubleshoot technical issues related to AV products, including hardware, software, and connectivity problems.
-Guide customers through step-by-step troubleshooting procedures and provide clear and concise instructions for resolving issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.