2008
Bachelor of Science in Computer Engineering
UNIVERSITY OF MINDANAO (Davao City)
More Info About Me
I’m a results-oriented computer engineering graduate with a progressive career in the IT solutions industry. Developed a strong technical foundation through seven years in technical support, and expanded expertise into workforce management. Successfully advanced through roles as traffic analyst, workforce scheduler, and planner, highlighting a commitment to continuous learning and professional development. I believe in leveraging data-driven insights to achieve operational excellence.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Conduent Business Services Philippines, Inc.
(Workforce Management Panner)
Responsible for delivering the forecasting for the number of interactions,
processing time, shrinkage, attrition and/or other required metrics and input for the capacity
management process by use of standard forecasting tools and analysis. I am also responsible for
the capacity, staffing and resource management of one or more accounts and providing
guidelines and directions towards the WFM Scheduler in creating the schedule and reviewing
the output of the scheduling process before transferred to WFM Intraday Management. All
these tasks are performed in such a way that optimal utilization and occupancy of the workforce
is realized and project KPI’s can effectively be met.
2021
-
2023
Conduent Business Services Philippines, Inc.
(Workforce Management Scheduler)
Responsible for delivering the requirement calculation for all workflows and
providing schedules which match these requirements and all applicable guidelines, availability
and regulations.
2019
-
2021
Conduent Business Services Philippines, Inc.
(Workforce Management Real Time Traffic Analyst)
Responsible for the centralized tasks of KPI & Performance management and
strategy determination and adjustment regarding capacity as part of the Intraday Management
task. Besides this, WFM Traffic assures the Adherence & Attendance monitoring approach of
WFM RTA is in line with the strategy to achieve a fully aligned WFM Intraday Management
approach.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.