2016
Bachelor of Science in Accountancy
Philippine School of Business Administration- Manila
More Info About Me
Hello, I'm Daphne!
As your next tech-savvy Virtual Assistant, I bring a wealth of experience from diverse industries. With a background spanning Accounting, Digital Marketing, Customer Support, and Social Media, I offer a unique blend of skills tailored to meet your needs. Whether it's streamlining financial processes, crafting compelling marketing campaigns, providing exceptional customer service, or managing online presence, I'm dedicated to delivering efficient solutions with a touch of innovation. Let's collaborate and take your business to success!
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Bookkeeper
Google Ads
Certificates
My Experience and Education
2023
-
2024
One 88 Place Homeowners’ Association
(HOA Bookkeeper)
- Maintains accurate and up-to-date financial records for the homeowners'
association (HOA), including accounts payable, accounts receivable, and
general ledger entries.
- Ensures all financial transactions are properly documented and classified
according to relevant accounting standards.
- Tracks expenses and income from monthly HOA dues against budgeted
amounts, identifying discrepancies and providing regular financial reports
to the board.
- Process invoices for HOA expenses promptly, verifying accuracy and
obtaining necessary approvals for payment.
2023
-
2024
The Rocket, Inc. dBa (Raket.PH)
(Product Support Specialist)
- Verified user accounts to determine eligibility for a verified Pro badge.
- Processed refunds for payments related to fraudulent activities and inaccessible
files.
- Investigated and promptly resolved compliance-related issues in adherence to
regulatory standards and internal policies.
- Contributed to developing strategies to minimize fraud and prevent false
positives.
- Actively troubleshot and resolved support tickets from “Raketeers”, ensuring
timely and effective user support.
2023
-
2024
Google Operations Center Philippines
(Digital Media Senior Associate - Google Shopping Ads)
- Addressed client issues related to Google Shopping and Google Ads with a
sense of urgency and accuracy through e-mail.
- Maintaining a consistently positive and professional attitude, representing
Google's brand image effectively, and handling sensitive issues with tact.
- Demonstrating proactive problem-solving skills through logical reasoning and
data analysis.
- Collaborated cross-functionally with different departments and teams to address
and resolve customer inquiries and concerns.
2019
-
2022
Cognizant Technology Solutions Philippines
(Senior Content Moderator)
- Effectively monitored and moderated user-generated content for spam and scams. and other policy violations on that specific media platform.
- Optimized the moderation process by implementing automated reporting features; reduced time spent moderating by 40%.
- Developed and updated guidelines and policies to keep up with changing trends in spam content while proactively identifying potential issues or violations; decreased spam reports by 35%.
- Provided detailed and accurate reports on content moderation activities and worked to improve moderation policies and procedures continuously
- Acted as the point of contact (POC) and assumed leadership responsibilities without the team leader, ensuring the smooth operation and successful completion of team tasks and projects.
2019
-
2021
Fritts Solar Company
(Virtual Assistant - Data Entry and Bookkeeping)
- Assisted the project manager in developing project plans and schedules.
Identified opportunities for process improvement and suggested solutions to enhance project outcomes.
- Communicated project progress, issues, and risks to stakeholders clearly and concisely.
- Maintains accurate and up-to-date financial records such as accounts payable, accounts receivable, and general ledger entries.
- Ensured accurate and timely billing and invoicing to customers and vendors.
2018
-
2019
BLR Car Rental Services
(Bookkeeper)
- Maintained accurate records of customer bookings, rental agreements, and other business documents.
- Managed incoming calls and emails from customers and vendors.
- Ensured accurate and timely billing and invoicing to customers and vendors.
- Communicated regularly with the owner to ensure financial information was accurate and up-to-date.
- Performed other general administrative tasks as needed.
My Services
Bookkeeping
Specializes in meticulous bookkeeping using QuickBooks and Xero to ensure accurate financial records for your business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.